At the moment, Fortune3 Shopping Carts can only be hosted on the Fortune3 Servers, and cannot be hosted outside of our hosting environment. Fortune3 uses state-of-the-art equipment in order to provide a fast and reliable service to our customers. Hosting uptime is 99.99% and sites perform at top speeds. Fortune3 also offers Dedicated Hosting (your own unique server) for companies that require their own server in order to handle high volumes of traffic and large numbers of daily transactions efficiently. Please contact us at sales@fortune3.com or call 877-693-3227 / 305-428-3994 for more information on Dedicated Hosting.

Fortune3 does not sell the software as a stand-alone boxed program. Instead we provide a service that includes the software and all of its features, web hosting for your shopping cart, and 24/7 support. Our monthly pricing is based on the number of products that you have for sale on your web store. Please visit our Pricing / Plans page for pricing details.

All of your site's Secure SSL pages (identified by an ' https:// ' URL and a lock on the browser) will show the Fortune3 domain name unless you purchase your own SSL certificate for your domain. During your signup process, you have the ability to choose whether you want to use Fortune3's FREE SSL, or purchase an SSL for your domain name. If you choose Fortune3's FREE SSL, all of your site's secure (https://) pages will display as https://www.myfortune3cart.com/yourusername/ on the URL bar, while all other pages (browsing) will be shown under your domain name.

If you purchase your own SSL certificate all pages on your site, including all checkout and secure pages, will display your domain name on the URL Address Bar.

To learn more about SSL or to purchase an SSL for your domain name, please click here.

You may purchase a Geotrust SSL certificate directly from Fortune3 at discounted prices, or purchase any SSL certificate from any 3rd party provider.

During your e-commerce hosting signup process, you will be given the option to purchase an SSL certificate from Fortune3. You may also purchase this separately from the signup on the Fortune3 Store by clicking here.

Yes. Fortune3 has recently partnered with McAfee Secure to ensure that our systems are fully PCI-Compliant. Fortune3 meets and exceeds all current PCI requirements and our systems have been deemed 100% PCI Compliant.

Fortune3 also offers it's individual clients a variety of packages from McAfee, including the McAfee Secure Seal and $99 PCI-Compliance so that you can assure your visitors that your site is safe and secure!

For more information on these packages, please click on the link below:

http://www.fortune3.com/en/ecommerce_pci_compliance.shtml

When you first upload your site, you will be able to view your changes in CGI format right away. After your site has been successfully uploaded, your pages will then gradually be converted from CGI to HTML. The HTML conversion process is done primarily for Search Engine purposes. The time length of this conversion depends on the amount of data it needs to convert. If you have over 1,000 Products on your store then the conversion will generally convert that night, but may take approximately 24 hours to a few days to be completed. If you have less than 1,000 Products on your store then the conversion process will take anywhere from a few minutes to an hour or two, depending on the server traffic and amount of HTML pages that need to be updated. Please note that though your site will be fully updated once your upload is complete, if you get to it via your domain name. However, if you go directly to an HTML page (.html extension) on your site, that page may not be updated yet with your latest upload information, because the HTML conversion is not yet complete.

You will automatically be upgraded to the plan that fits the number of products you have as you go over the limit of number of products that you are allowed to have on your current plan. To request a manual upgrade or downgrade, please submit a ticket:

http://support.fortune3.com/en/deskpro/newticket.php?subject=Request for Monthly Plan Change

Your monthly hosting fee includes:

- A license to use The Most Advanced Shopping Cart Software by Fortune3™
- 99.9% Server Uptime
- FREE 24/7 Around the Clock Technical Support
- Unlimited Amount of File Space
- Unlimited Amount of Bandwidth
- Unlimited Amount of E-mail Accounts using your own Domain(s)
- Unlimited Amount of Domain Names to use
- Free Domain Name Registration for your Online Store
- Complete Online Store Administration and Website Management
- Fortune3™ Secure SSL with 256 bit Encryption for Maximum Safety
- Shopping Cart Integration with PayPal, Checkout by Amazon, & Google Checkout
- Shopping Cart Integration with the Major Shipping Carriers
- Shopping Cart Integration with Quickbooks® & PeachTree®
- Thousands of Shopping Cart Features

In order to request to cancel / close your Fortune3 Account, please submit a ticket requesting to close the account via the link below. If possible, please provide us with the reason for the cancellation (for our quality monitoring).

http://support.fortune3.com/en/deskpro/newticket.php?subject=Request to Cancel Account

You can easily manage your e-commerce store from two or more computers / locations with the Fortune3 Wizard. Please follow these guidelines when planning to do so:

1) Make sure that you download and install the Fortune3 Wizard on every PC before you will work on your site from that PC. You can download the Fortune3 Wizard from any PC by going to the Fortune3 website or by logging into your Admin Site and clicking on "Download Wizard" on the top menu.

2) If you want to work on your site from a computer that hasn't worked on it before, log in to the Fortune3 Admin Site and once you are logged in, go to "Tools" > "Rescue Company Data". This window will ask you for an e-mail address. Enter the e-mail address that you have access to via the computer you are trying to make changes on. The Fortune3 system will then pack up your entire site's Wizard data into a file, and send it to that e-mail address. This process can sometimes take up to 10 minutes, depending on the size of your site. Once you receive this e-mail, follow the link to download the file and save it somewhere on your computer. After this, import using the "Import Company Data" option. This will import the latest upload that you made to your site. When it asks you if you wish to overwrite your webpages / template files, choose "Yes" so that you make sure that you have all the latest information.

3) Keep in mind that the Fortune3 Wizard works with local files on each PC, meaning if you make a change on the Fortune3 Wizard in one computer, the change will not be automatically made on Fortune3 Wizard software previously installed on other computers. If you make changes in one computer and want to then make changes from a 2nd computer, you will have to recover the latest data that was last uploaded from the first computer by performing a "Rescue Company Data" process from the 2nd computer. This process will have to be followed every time you switch computers or have someone else work on the site from a separate computer, as long as the last changes to the site were not made from that same computer.

4) This being said, there is one thing you'll need to watch for. You should never have two or more people adding products to the Wizard via two or more separate computers at the same time. The reason for this is because your computers will not be in "sync" with each other. What you'll need to do, is add products on one computer, upload the latest information to our server, and then process another Rescue to be imported onto the other computer this exact same way. Without doing this, the second computer will never know about the latest changes on the server, and if you upload, it will overwrite and replace the changes made by the first computer. If two or more people need to be entering product information at one time, we highly suggest that instead of directly using the Wizard software, that they create Excel spreadsheets for the products to be imported into the software (all product information can be imported via an Excel file). You can find more information on Product Imports at the link below.

http://www.fortune3.com/en/wizardhelp/shopping_cart_software_import_products.shtml

You can create a backup file by opening your company with the Fortune3 Wizard and going to Import / Export -> Export Company Data (to Rescue File). Additionally, the Fortune3 ECommerce and shopping cart system automatically asks you if you would like to upload a backup file to the servers every time you upload your site. Fortune3 recommends that you do this frequently, otherwise you will not be able to recover the data as you have just uploaded it. If you would like to download a backup file that has been uploaded to the servers, you can do so from any location. Please log in to the Fortune3 Admin Site:

https://www.fortune3.com/en/login.cgi

Once you log in, go to "Tools -> Rescue Company Data" and follow the steps to recover your Wizard data. With this tool, you will be sent a backup file with your site's entire Wizard data and files exactly as it was the last time the backup file was uploaded. Your entire site and all the files and data it contains will be on this backup file.

In order for your shopping cart to be able to process orders from 'Wholesale Customers', please enable the 'Wholesale Web Site'. To access this option within your Wizard, go to the "My Company" section. From the tab bar select "Wholesale Options" and check mark the "Create Wholesale Web Site" box.

First-time users visiting your 'Wholesale Web Site' will be required to fill out an online application to register a wholesale account. Once the application is received, the Store Administrator is notified via E-Mail. The 'Administration Site' will expect for the administrator to decide on the new application by granting or denying access to the new user. If access is granted, the administrator must provide a price level for the customer, either by assigning one of the available price levels, or by creating an exclusive price list.

Once the administrator has granted access, the wholesale customer will receive an e-mail notifying them, and they will be able to log in to the 'Wholesale Web Site' with the credentials that they entered, and shop with their assigned pricing.

The 'Administration Site' also allows editing and/or copying any price list from one customer to another, and allows you to manually add a new wholesale customer.

You may access your wholesale customer manager by logging into to your Admin Site, and going to "Manage -> My Wholesale Customers".

For more information on setting up your Wholesale Site, please go to this page:

http://www.fortune3.com/en/wizardhelp/wholesaleoptions.shtml

The 'Return Policy' and 'Terms' statements are created automatically after you fill in the 'Return Policy' entry form. To specify a 'Return Policy', within the Wizard, click on "My Company" icon and then on the "Return Policy" tab. Once open, simply fill in the appropriate settings. To modify the content itself or HTML code of the 'Return Policy' and 'Terms' web pages, click on "My Web Pages"' icon. Then, from the left panel, select or "Terms" and click on the "Edit Page" button to start editing.

At the moment our software will only support languages which are based on the Latin Alphabet. For example: English, Spanish, French, Portuguese, etc. Our system will not support other characters (other alphabets) just yet.

We are not yet sure when this will be available, however we do have an integrated language translator in which you can use to allow your customers to automatically translate your pages as they view them. As this system uses the Google Translator tool, the translation may not be exact, and not everything may be translated.

Unfortunately we do not offer our shopping cart software for Mac OS, however, from any Mac system, you can install and run the Fortune3 Wizard from any Windows Parallels application. Parallels have been proven to work without any flaws with the Fortune3 Wizard. Mac users can also easily access the Fortune3 Administration Site through their preferred web browser where they will be able to manage their orders among other things.

You can easily download a backup file of your Wizard data and files from the servers, to do this please log in to the Fortune3 Admin Site:

https://www.fortune3.com/en/login.cgi

Once you log in, go to "Tools -> Rescue Company Data" and follow the steps to recover your Wizard data. With this tool, you will be sent a backup file with your site's entire Wizard data and files exactly as it was the last time a backup file was uploaded (make sure to perform backups frequently!).

The most common reason why your carrier rates ( UPS, DHL, FedEx, and/or USPS ) quotes could be off is because you have entered incorrect or improper weight / dimensions into your products and/or or boxes. Please check these settings.

If you are getting overly expensive shipping quotes when more than 1 item is ordered from your site, it is most likely due to the fact that you have not set up your boxes properly in order for the system to pack many items into as few boxes as possible. The carriers' rates multiply in cost as more boxes are needed per shipment. You should add custom boxes that are large enough to fit many of your items in this case to avoid this from happening. The Fortune3 Shopping Cart will automatically fit as many items as it can into the lowest number of boxes available. This calculation is based on the dimensions of your items and the dimensions of your boxes.

You will need to designate the box-sizes your company uses for shipping your products. This section can be accessed in the Fortune3 Wizard's "Shipping Information" > "My Boxes" section. You can either use the preset boxes for each shipping method, or create your own custom boxes to be used for all shipping methods. For example, preset UPS boxes, will only work with UPS shipping methods, and preset FedEx boxes will only work with FedEx shipping methods. They cannot be mixed. If you need boxes for other shipping methods, or larger boxes for any method available, please create your own custom box sizes within the "Shipping Information" > "My Boxes" section. Please view the link below to get more information on how the box consolidation system works, and how to create new boxes.

http://www.fortune3.com/en/wizardhelp/shippingpage.shtml#customboxes