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| E-mail Related
- Answers 1.
Why was my e-mail address placed on your spam
list?
Your e-mail
address will automatically be placed in our spam
list if you send out too many e-mails within a
short period of time.
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2.
What can FORTUNE3 do about all the Spam e-mails
I receive?
Believe it
or not, you only receive about 10% of the spam
that is sent to you, all thanks to our anti-spam
software that we have installed onto our e-mail
server. If you are using our Web Mail system to
send and receive e-mail, you can use anti-spam
features by going to the Options section of your
Web Mail e-mail account, and enabling these features
from there. If you are using Microsoft Outlook,
Microsoft Outlook Express or any other type of
e-mail software program, you can use the anti-spam
features that it comes with or you can purchase
additional anti-spam software that would be compatible
with your e-mail software program.
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3.
How can I remove my e-mail address from your spam
list?
You will need
to contact us in order to remove your e-mail address
from our spam list. Your e-mail address will automatically
be placed in our spam list if you send out too many
e-mails within a short period of time.
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4.
How can I add/modify e-mail forwarding?
In order
to use e-mail forwarding, please log in to your
email management console:
http://mail.fortune3.com/cgi-bin/qmailadmin/qmailadmin.cgi
Login with User Account: postmaster
Once you are logged in, click on Email Accounts,
and you will be able to go in and modify each
e-mail account you have, and add forwarding to
them.
The password is the same as your FORTUNE3 Password.
The same one you use to log in to the Administration
Site with. If you've lost your password, go here:
http://www.fortune3.com/en/lostpass.cgi?email=
Do not log in with a specific e-mail account;
you have to enter your domain name as it asks.
This is how you should log in:
User Account: postmaster
Domain Name: MyDomain.com
Password: Your FORTUNE3 Password
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5.
How can I have my e-mail accounts hosted elsewhere
on another server?
This is known
as a MX Record Change. All you'll need to provide
us with, is the IP address or Host Name of the mail
server that will be hosing your e-mail accounts.
Once we receive your IP address or Host Name it
will take about 6 to 12 office hours for us to complete
the process. We will notify you when this process
has been completed.
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| My Products
Related - Answers 1.
Can you explain how I would download all the product
images from within my web site's database?
Your product
images are stored on your computer, in the following
folder:
C:\Program Files\FORTUNE3 Wizard\Data
Within this folder you will have numerous folders
named with random numbers. In order to figure
out which folder is the one that contains your
company's product images, you will need to do
the following steps:
1. Open the FORTUNE3 Wizard Software to the My
Company > Company Information screen
2. Place your mouse cursor into the "Company
Name" field and click once inside of it,
as if you were going to modify the Company Name.
3. Press and hold the CTRL key on your keyboard
and while holding, press the "D" key
once.
This will bring up a small window which will display
the name of the folder that your images are stored
in. If you go back to the "Data" folder,
you will be able to find the folder with the same
name. Inside this folder there will be another
folder named "1". Your images will appear
in this folder.
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2.
What is the difference between Products and Active
Products?
Export Active
Products to Spreadsheet is different from Export
Products to Spreadsheet. The Export Active Products
to Spreadsheet feature will ONLY export the products
that are in the tree. This means products that
are only on the Product List and not under a category
on the Tree will not be exported to the spreadsheet.
Export Products to Spreadsheet will export all
products from the Product List to the spreadsheet
and because it does not relate products to categories,
it will not export the Webpage Title, Webpage
Description, Webpage Keywords, and Filename fields.
Only the Export Active Products to Spreadsheet
feature will export these fields.
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3.
How can I set a Price Value of zero?
Set the price
of your product as -2, doing this
will allow you to have a Product with the price
value of zero. This function will only work for
the Retail & Wholesale Prices; it will not work
for the On Sale Price.
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4.
How can I offer 'Products with Options' in my shopping
cart?
The Fortune3 Ecommerce & Shopping Cart Wizard
software provides the ability to create a "Product
with Options" so your customers will be able to
fully customize their orders seamlessly at your
online store. In a "Product with Options", each
"Group of Options" represents one set of choices
to be offered to the buyer. Thus the buyer can customize
the product before actually adding the product to the shopping
cart by selecting one of the available options from
the group. Each "Group of Options" is created through
an "Options" icon. You can create as many Group
of Options as you want.
To Create a "Group of Options", right-click on the
"Options" icon that is connected to the Product
with Options and then select "Add Group of Options".
You must provide a name to identify each Group of Options
you're offering to customers, such as "Monitor Type".
For every "Group of Options" that you create you
will be prompted to fill in its "Default Option"
entry-form and at least one "Alternate Option".
Please notice that all of the "Products with Options"
in a category with a "Common Options" icon
will be offered with its common options.
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5.
How do I move Products, Categories and other icons
with the Wizard software?
The Ecommerce
and Shopping Cart Wizard Software generates a
catalog based on a "tree" hierarchy. The tree
allows you to move, cut, copy, and paste any product,
category, or icon available on the tree (where
permitted).
To move any icon down, simply select the icon.
Then click on the 'Move Down' button located at
the bottom of the tree panel. Proceed similarly
to move it up, to the top, or to the bottom. You
should take into consideration that your online
store menu will be built according to position
of the icons on the tree.
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6.
Can I place zero for the weight of a product?
Yes you can, but keep in mind that if the product does not weigh anything, then the system will not be able to calculate a shipping cost for the product while using real-time shipping methods, and will give the customer a "To Be Arranged" option for shipping.
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| Store Front
Customization - Answers 1.
How do I change the Layout of my Online Store?
To modify
your site layout click on "My Web Pages" icon. On
the "My Web Pages" window, click on the "My Template" button at the bottom
of the screen. Select any of the available templates,
modify/customize one of the available templates, or create
your own from scratch. For more information on modifying one of the available templates, please click here to view more information on our Wizard Help system.
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2.
What HTML tags are not supported by the Fortune3's
Wizard software?
The Wizard will support the manual entry of most simple formatting tags such as <B>, <I>, <U>, and others. However, certain tags are not permitted in pages generated by the Wizard. The tags that are not allowed are the following:
<LI>
<ILAYER>
<LAYER>
<IFRAME>
<BASE ...>
<!--#...-->
<?php ... ?>
<% ... %>
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3.
How can I change the language of my store?
You can change
your store into your own language by doing the following
4 things...
First, all of your product's information
will need to be entered in your own language. We are talking
about the product's name, description, and any information in the products properties.
Second, you will need to have the content of your web pages
entered in your own language.
Third, you will need to download one of our
templates which you would like to use, and modify the graphical text on it using a program which supports the modification of .PNG files.
Finally, for the rest of the phrases and text that's
displayed on the site need to be modified accordingly. You will have to go to the
Web Text section that's located in the "My Web Pages"
section of the Fortune3 Wizard. Search for the Phrase
you want to change, translate it into your own language
and click on the "Update Message" button, and when
you are finished, click on the Save and Close button.
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4.
How can I remove the 'Powered by Fortune3' link?
We do not recommend
that you to remove our link, because it will then
lower your site on search engine rankings. If you still would like to, it is possible to remove the link. You
would have to remove the "token" which controlls the entire company information
section from your template in order to remove the
'Powered by Fortune3' link, as that gets included
with the rest of the company information on the
bottom of each page. You can only do this by editing
your Template's HTML code and removing the token
in the template's HTML code that calls up the company
information...
{companyinfo}
You can remove the token and manually replace it with whatever
information you would like. That way you can
have what shows up there now, without the 'Powered
by Fortune3' link.
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5.
Can I control the font styles on the navigational
menu?
Sure you can
control the font styles in the menu. These styles come
from the style.css, the following classes are what
control the menu fonts:
.heada
.headahighlight
.childa
.childahighlight
.menuinv
If you change these on the style.css file, the fonts
of the menu will change accordingly.
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6.
Is there a complete list of the optional tokens?
Yes there is,
on our Wizard Help System you can find a list of the
optional
and required
tokens.
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7.
Why won't my "Search" work?
Please follow
these 3 simple steps in order to fix the issue with
your search form:
- Go to the following folder on your computer:
C:\Program Files\FORTUNE3 Wizard\Templates
Open the folder that has your template's name
and look for a file called content.html. Right
click on this file and select to open the file
with notepad.
- Click on Edit --> Find, and type fortune3
on the search box. Search through the file until you come across
the following line of code...
<form action="http://www.fortune3.comsearch.cgi">
All you have to do is type search.cgi between
the parentheses. The code should now look like
this:
<form action="search.cgi">
- After making this change, click on File -->
Save, and upload your site with the Fortune3
Wizard, so that your changes will take effect
on the site.
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8.
Why won't my "View Cart" link work?
Please follow
these 3 simple steps in order to fix your view cart
link:
- Go to the following folder on your computer:
C:\Program Files\FORTUNE3 Wizard\Templates
Open the folder that has your template's name
and look for a file called content.html. Right
click on this file and select to open the file
with notepad.
- Click on Edit --> Find, and type fortune3
on the search box. Search through the file until you come across
the following line of code:
<a href="http://www.fortune3.comviewcart.cgi">
All you have to do is type viewcart.cgi between
the parentheses. The code should now look like
this:
<a href="viewcart.cgi">
- After making this change, click on File -->
Save, and upload your site with the Fortune3
Wizard, so that your changes will take effect
on the site.
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9.
What are the prices for your Custom Design Options?
FORTUNE3's talented web design team will develop an original / customized look and feel for your website and web store, particularly designed for your company to enhance your business, sales, and image, setting you apart from competition; all of these are proven ways to help your business grow. These are the prices for our custom design options...
Template Design:
Advanced Custom Template Design - $599.95
Premium Custom Template Design - $899.95
Template Design Samples: http://www.fortune3.com/en/template-samples.shtml
Logo Design:
Advanced Custom Logo Design - $350.00
Premium Custom Logo Design - $500.00
Logo Design Samples: http://www.fortune3.com/en/logo-samples.shtml
Home Page Design:
Basic Custom Home Page Design - $225.00
Advanced Custom Home Page Design - $350.00
Home Page Design Samples: http://www.fortune3.com/en/homepage-samples.shtml
The main difference between a Premium Custom Template Design versus an Advanced Custom Template Design is the amount of time spent on the design. Also, a Premium Custom Template Design may have Flash Animation when an Advanced Custom Template Design may not; the same concept goes for our Custom Logo and Home Page designs.
We also have Complete Turnkey Solution Packages, these are packages that include all design options and more at discounted prices. The prices for Turnkey Solutions are as follows...
Basic Turnkey Solution:
- Advanced Custom Template
- Advanced Logo Design
- Basic Custom Homepage Design
A $1175 value for only $975!
Advanced Turnkey Solution:
- Premium Custom Template
- Premium Logo Design
- Basic Custom Homepage Design
A $1625 value for only $1399!
Platinum Turnkey Solution:
- Premium Custom Template
- Premium Logo Design
- Advanced Custom Homepage Design
- Up to 3 Informational Webpage Designs
- Product Insertion from spreadsheet
A $2800 value for only $2499!
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| Credit Card
Processing - Answers 1. Can you force the customer to
enter their CVV number?
Although
our system does force users to enter their CVV
security code when you use an automatic credit
card processor, it cannot be entered when you
do not use one. This is because of a law that
prohibits any company from storing these numbers
on a database or anywhere else, therefore we would
not be able to display the CVV number to you because
we do not hold it.
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2. Why does the credit card number show up as X's on the order?
This is because your account is in a free 30 day trial period. During your free 30 day trial period, you won't be able to process any credit cards with our FORTUNE3 system. You would have to sign up as a paying member, in order to be able to view the credit card numbers.
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3. How can I connect to my Google
Checkout account?
You can easily
connect your Google Checkout account for FREE. To
integrate to your Google Checkout account, just
log into your FORTUNE3
Administration Site, and go to: Tools
--> Google Checkout, and follow the on-screen instructions to connect to your Google Checkout
account. For more information on our Google Checkout
integration, please visit the web page below.
http://www.fortune3.com/en/Google_Checkout_Integration.shtml
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4. How can I connect to my PayPal
account?
You can easily
connect your Standard PayPal account or PayPal Express
Checkout account for FREE. To integrate your
PayPal Standard or Express Checkout account, just
log into your FORTUNE3
Administration Site, and go to: Tools
--> Link Paypal Account, and follow the
on-screen instructions to connect to your PayPal
Standard, Express Checkout. For more information
on our PayPal integrations, please visit the web
page below.
http://www.fortune3.com/en/PayPal_Integration.shtml
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| Domain Names - Answers 1.
How can I use a sub-domain name for my store?
In order
to have your FORTUNE3 store to be accessed through
a sub-domain name (Example: shop.mydomain.com,
store.mydomain.com, or buy.mydomain.com) you would
need to create the sub-domain on your end, and
point it to our IP address. After you have done
this, you will need to contact us and let us know
you are doing this, so that we may finalize your
sub-domain integration on our end.
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2. How can I get a domain name?
You can sign
up for domains very quickly and easily directly
through our company's website. You have the
ability to set up as many domains as you wish
to your FORTUNE3 Store. Please visit our Domain
Center for further information.
You can use any domain you wish, no matter where
you purchased it from. You can view the instructions
to link your FORTUNE3 Account to your domain by
logging onto your FORTUNE3
Administration Site. You can go to "Manage"
on the top, and then to "My Domains"
on the left menu.
Upon signing up for our service, we can provide you with free sign up of a domain name. Each year to follow, you would however need to pay the Annual Domain Registration Renewals, like any other domain service.
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| Wizard Related
- Answers 1. What is the difference between
'Save Company', and 'Save Company As...'?
When you
select the 'Save Company' feature, it will then
save all of your Company's Data within the FORTUNE3
Wizard. To use the 'Save Company' feature you
need to click on "File" at the top left corner
of the menu bar and then select the action.
When you select the 'Save Company As...' feature,
it will then create a new Company with a new Company
ID, this new Company will have a copy of the original
Company's data, but it will be maintained and
managed separately with a new Company ID. To use
the 'Save Company As...' feature you need to click
on "File" at the top left corner of the menu bar
and then select the action.
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2. How do I Export my Online Store / E-Commerce Website Data to
a file?
The Export
Company Data feature will create a file containing
your company's Wizard information that can be
imported into any FORTUNE3 Wizard software on
any PC. Click on "Import/Export" at the top menu
bar and then select the action.
Export Company Data will create a file (".f3x") with the company's data, which can be imported into any other computer located in a franchise or branch though the Wizard. The (".f3x") file can be sent via E-mail, make sure you send it in a zip file format. Import Company Data will retrieve a (".f3x") file created using the 'Export Company Data' feature.
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3. How do I set up my 'Wholesale
Customers' to place orders with discounted prices?
In order for
your shopping cart to be able to process orders
from 'Wholesale Customers', please enable the 'Wholesale
Web Site'. To access this option within your Wizard,
go to the "My Company" section. From the tab bar
select "Wholesale Options" and check mark the "Create
Wholesale Web Site" box.
First-time users visiting your 'Wholesale Web Site'
will be required to fill out an online application
to register an account. Once the application is
received, the Store Administrator is notified via
E-Mail. The 'Administration
Site' will expect for the administrator to decide
on the new application by granting or denying the
access to the new user. If access is granted the
administrator must provide a price level to the
customer, either by assigning one of the available
price levels, or by creating an exclusive price
list. The 'Administration
Site' also allows editing and/or copying any
price list from one customer to another.
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4. How do I specify my Company's
Return Policy and Terms?
The 'Return
Policy' and 'Terms' statements are created automatically
after you fill in the 'Return Policy' entry form.
To specify a 'Return Policy', within the Wizard,
click on "My Company" icon and then on the "Return
Policy" tab. Once open, simply fill in the appropriate
settings. To modify the content itself or HTML code
of the 'Return Policy' and 'Terms' web pages, click
on "My Web Pages"' icon. Then, from the left panel,
select "Return Policy" or "Terms" and click on the
"Edit Page" button to start editing.
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5. What Alphabetical languages does
the Wizard support?
At the moment our software will only support languages which are based on the Latin Alphabet. For example: English, Spanish, and French. Our system will not support other characters (other alphabets) just yet. We are not yet sure when this will be available, however we do have an integrated language translator in which you can use to allow your customers to automatically translate your pages, as they view them. As this system uses the Google Translator tool, the translation may not be exact, and not everything may be translated.
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6. Do you have a Mac version of
your software?
Unfortunately we do not offer any software or support for Mac's. You can download the software to a PC and create your site from there. The only thing you would possibly be able to do from the Mac is access the FORTUNE3 Administration Site where you will manage your orders, inventory, etc. To make any changes whatsoever to the site, products, design, etc., you will need to do that from the PC through the FORTUNE3 Wizard software.
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7. Why are my thumbnail images showing
up in different sizes?
To fix this
issue, you must go to the "Upload Site"
section of the FORTUNE3 Wizard and make sure you
have everything checked except where it says "Added
& Modified Only" and then just click on the "Upload
Now" button. This will re-upload all images in order
to re-create the thumbnails using the same size
setting. This upload may take significantly longer,
depending on the amount of images you are having
to upload.
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8. Is it fine to place zero for
one of the dimensions of my custom boxes?
We understand
that you might be using an envelop instead of an
actual box, but instead of placing zero place 0.01
instead. If you place zero the system will not read
your custom box.
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| Administration Site Related - Answers 1. I lost all of my work, how may
I recover it?
If you have
lost your FORTUNE3 Wizard information, or want
to upload your site from a new or different computer,
doing a "Rescue Company Data" will send
you an e-mail with a link to a "Rescue File" which contains the latest information
you have uploaded to your site. You can then import
this file in to your FORTUNE3 Wizard using the "Import Company Data" link within the Wizards "Import/Export" file menu. The e-mail
will also contain these instructions. To perform a Rescue
Company Data, sign into your FORTUNE3
Administration Site and go to: Tools
--> Rescue Company Data.
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2. Why can't I upload the Google site verification HTML file?
Our eFTP tool
will not let you upload your Google site verification
HTML file; because this file is actually 0 KB
in file size and our eFTP tool will assume that you
are not trying to upload anything. You can send us the name of the file via e-mail or chat, and we can get it set up for you.
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3.
How can I remove the product images from the invoice?
Our apologies but this cannot be done. You may print a packing slip, which does not have an image on it (but it also doesn't have other information like pricing).
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4.
How can I upload files to my root folder?
To upload files to your root folder you must first Login to your Administration Site and go to: Tools --> eFTP - File Upload Center. Then, just follow the simple instructions on the page in order to upload your files directly.
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5.
Can I set up different Administration accounts with various restrictions for my employees?
To create multiple
users or "Sub-Users", log into the Administration
Site. Next, go to the "Manage" tab on the top,
and then to the "Administration Users" on the bottom
left. Here you can add other users and specify exactly
what portions of information each one will or will
not have access to. For example if someone is just
dealing with the shipping, and has no reason to
view the credit card numbers on the orders, just set their permissions accordingly, and the
credit card numbers will show up as "XXXX" instead.
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6.
Is there any way to set the initial Order # that the system gives the orders?
Yes, this is something that we would need to perform on our end. Please inform us of the number that you would like your orders to start with and we can set it up for you.
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| General
- Answers 1. How long after I upload will
my HTML pages get updated?
When you first upload your site, you will be able to view your changes in CGI format. After your site has been successfully uploaded, your pages will then gradually be converted from CGI to HTML, the time length of this conversion depends on the amount of data it needs to convert. If you have over 1,000 Products on your store then the conversion will generally convert that night, but may take approximately 24 hours to a few days to be completed. If you have less than 1,000 Products on your store then the conversion will take anywhere from a few minutes to a few hours, depending on the server traffic.
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2. How can I use my own SSL Certificate with my FORTUNE3 store?
We will need to integrate your SSL Certificate to your online store. The SSL certificate integration is a one time fee of $150.00. Within a couple of hours we will send you by email, what is known as a CSR Code. The CSR Code will be used by the company that you purchased your SSL Certificate from, they will use the CSR Code in order to finish the integration on their end.
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3. How can my customers change their
password?
Unfortunately
at the moment there isn't a way for them to do that
on their own; however they can contact you and have
you change it for them from your FORTUNE3
Administration Site. You can perform a Customer Search to find and modify that customer's data.
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4. Can I host my store on my own
web server?
If you are
interested in the stand-alone version (hosted by
your servers), the server license starts at $7,500.
The server requirements are Linux servers with MySQL,
with a minimum of dual xeon 2.6 Ghz processors and
2 GB of memory. Support and Upgrade packages start
from $250 a year (for e-mail support only) to $799
a year (for telephone support). Otherwise, it is
just the low monthly payment plans that we offer on our servers.
Please contact
us if you are interested in purchasing a stand
alone license for our shopping cart system.
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5. Can the Google Site Map that
Fortune3 Generates for my Store also be used for
Yahoo?
Yes it can,
just use the same URL for the site map and place
it in your Yahoo account. Sign into your Yahoo account
from here:
http://siteexplorer.search.yahoo.com
Then, under the Feeds section place the following
URL as a Web Site Feed:
http://www.MyDomain.com/sitemap.xml.gz
Remember to substitute MyDomain.com for your actual domain name.
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6. How can I upgrade to the next
plan?
You will automatically
be upgraded as soon as you go over your limit of
products that you are allowed to have hosted on
your current plan.
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7. May I have an online store that sells adult products and has adult content?
Yes, you may
have an adult online store; so long you do not display
any nudity or at least censor it in some way. You
must also mention on your web store that the buyer
must be of legal age in order to make purchases
from your store.
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8. What do I get with the Hosted Solution?
Your monthly hosting fee includes:
- A license to use The Most Advanced Shopping Cart Software by Fortune3™
- A 99.99% Server Uptime & 0.001% Server Downtime
- FREE 24/7 Around the Clock Technical Support
- Unlimited Amount of File Space
- Unlimited Amount of Bandwidth
- Unlimited Amount of E-mail Accounts using your own Domain(s)
- Unlimited Amount of Domain Names to use
- Free Domain Name for your Online Store
- Complete Online Store Administration and Website Management
- Fortune3™ Secure SSL with 128 Encryption for Maximum Safety
- Shopping Cart Integration with PayPal
& Google
Checkout
- Shopping Cart Integration with the Major
Shipping Carriers
- Shopping Cart Integration with Quickbooks®
& PeachTree®
- All the Latest Shopping
Cart Features on the Market
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