Outfitter Tuff® Brand Products Terms and Conditions of Use PLEASE READ THESE TERMS AND CONDITIONS OF USE ("USER AGREEMENT") VERY CAREFULLY. TERMS AND CONDITION OF USE AND SALES BY VISITING, BROWSING, SHOPPING, ACCESSING OR OTHERWISE USING THIS WEB SITE (THE "SITE") OPERATED BY Outfitter Tuff® Brand Products YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. Important Information About This Legal Contract You agree to this User Agreement, and all of its terms and conditions, by visiting, browsing, shopping, accessing or otherwise using the Site. These terms and conditions are subject to change without prior notice at any time, in Outfitter Tuff® Brand Product's sole discretion. By visiting, browsing, shopping, accessing or otherwise using the Site after a change has been posted to the Site, the Customer accepts that change. Customers should check this User Agreement and the Privacy Pledge frequently Acceptance of Contract Terms This User Agreement, and all of its terms and conditions, constitute a legal contract between you and Outfitter Tuff® Brand Products (References to "you" or "your" shall relate to a customer of Outfitter Tuff® Brand Products or other party that visits, browses, shops, accesses or otherwise uses the Site (the "Customer"); references to "Outfitter Tuff® Brand Products" shall relate to Outfitter Tuff® Brand Products and its affiliates.) By visiting, browsing, shopping, accessing or otherwise using this site ("Site"), you acknowledge that you have read, understood, and agree to be bound by this User Agreement and comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to this User Agreement, as it may be changed by Outfitter Tuff® Brand Products from time to time, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States copyright law and international treaties. This Site is controlled and operated by Outfitter Tuff® Brand Products from its offices within the United States. Outfitter Tuff® Brand Products makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is not authorized. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the state of VA without regard to conflict of law rules. You consent to jurisdiction of the federal and state courts located in USA County, VA to hear any such claims. Access, Interference and Linking Outfitter Tuff® Brand Products grants you a limited license to access and make personal use of the Site and not to download (other than page caching) or modify it, or any portion of it, except as provided below under "Use Restrictions," or with express written consent of Outfitter Tuff® Brand Products. The following activity on the Site is expressly prohibited: Any non-personal or commercial use of any robot, spider, other automatic device, or manual process to monitor or copy portions of the Site or the content contained herein without prior written permission by Outfitter Tuff® Brand Products; collection or use of any product listings, descriptions, or prices, from the Site for the benefit of another merchant that supplies products competitive with or comparable to those offered on the Site; and, Any use of, visits to, or other action that imposes an unreasonable or disproportionately large load on the Site, or otherwise interferes with its proper and timely functioning. Any unauthorized use terminates the license granted by Outfitter Tuff® Brand Products. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Site so long as the link does not portray Outfitter Tuff® Brand Products, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Outfitter Tuff® Brand Products logo or other proprietary graphic or trademark as part of the link without express written permission. Outfitter Tuff® Brand Products does not review or control third-party sites that link to or from the Site, and is not responsible for the contents of any third-party sites linked to or from the Site. Use Restrictions The copyright in all material provided on this Site is held by Outfitter Tuff® Brand Products or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Outfitter Tuff® Brand Products or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded or printed materials. You also may not, without Outfitter Tuff® Brand Products 's prior written permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. All trademarks and registered trademarks are the sole property of their respective owners. Photographs courtesy of respective manufacturers. Outfitter Tuff® Brand Products and the Circle of Service logo are trademarks of Outfitter Tuff® Brand Products Copyright © 2006 Outfitter Tuff® Brand Products. Microsoft and the Passport Logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries and are used under license from Microsoft. Limitation of Liability UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL Outfitter Tuff® Brand Products BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF Outfitter Tuff® Brand Products OR A Outfitter Tuff® Brand Products AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Arbitration By accessing the Site and using the information therein available and/or by purchasing any products or services made available through this Site, you agree with Outfitter Tuff® Brand Products, its service providers, agents, employees, successors, assigns, affiliates, parents, subsidiaries and any content provider or offer or of goods or services on this Site or through any other associated activity, that ANY CLAIM OR DISPUTE UNDER THE USER AGREEMENT AND ANY CLAIM OR DISPUTE THAT YOU MAY HAVE AGAINST ANY OF THESE PERSONS OR ENTITIES, WHETHER RELATED TO THE DESCRIBED TRANSACTIONS OR OTHERWISE, INCLUDING THE ENFORCEABILITY OF THIS ARBITRATION AGREEMENT, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION under the Code of Procedure of ARBITRATION-FORUM.COM (the "Code") in effect at the time the claim is filed. The Code is available at http://www.arbitration-forum.com or can be obtained by calling 1-800-753-9448. Notwithstanding any choice of law provision included in this User Agreement, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16) and the New York Convention on the Enforcement of Arbitration Awards (9 U.S.C. §§ 201-208 or as codified in the jurisdiction where enforcement of the award is sought). Hearings shall be held as provided by the Code and if any In-person Hearing is required, it shall be held in Roanoke, VA. Each party shall bear its own cost of any legal representation, discovery, or research required to complete arbitration. Privacy Please review our Privacy Notice, which also governs your visit to this Site. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Site only with a parent or guardian. Outfitter Tuff® Brand Products reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. Communications to Outfitter Tuff® Brand Products Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Outfitter Tuff® Brand Products for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Outfitter Tuff® Brand Products is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to Outfitter Tuff® Brand Products or the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. Copyright Complaints If you believe that your work has been copied in a way that constitutes copyright infringement, please contact: Outfitter Tuff® Brand Products 3434 Buck Mountain Rd Roanoke VA, 24018 Phone: 800-843-2266 Fax: 540-772-2790 Email: outfittertuff@outfittertuff.com Disagreement with These Terms and Conditions If you disagree with any of the terms and conditions of this User Agreement, please do not visit, browse, shop, access or otherwise use this Site. Outfitter Tuff® Brand Products Terms and Conditions of Sale PLEASE READ THESE TERMS AND CONDITIONS OF SALE ("SALE AGREEMENT") VERY CAREFULLY. THE CUSTOMER AGREES TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS (UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH Outfitter Tuff® Brand Products. IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN). Important Information About This Legal Contract This Sale Agreement is a legal contract between the Customer and Outfitter Tuff® Brand Products. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to "you" or "your" shall relate to the Customer; references to "Outfitter Tuff® Brand Products" shall relate to Outfitter Tuff® Brand Products and its affiliates.) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question. This Sale Agreement constitutes the entire agreement between the Customer and Outfitter Tuff® Brand Products relating to the purchase or sale of goods or services on the Site. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold on the Site in a writing signed by Outfitter Tuff® Brand Products. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Sale Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting Outfitter Tuff® Brand Products at the address provided below. In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control. Governing Law THIS AGREEMENT AND ANY SALES HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF VA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. THE CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL OR STATE COURTS LOCATED IN USA COUNTY, VA FOR PURPOSES OF ANY SUIT, ACTION OR PROCEEDING ARISING OUT OF THIS SALE AGREEMENT. Title; Risk of Loss Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by Outfitter Tuff® Brand Products is Outfitter Tuff® Brand Product's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor's). Export Sales If goods herein being purchased are being purchased for purposes of export, the Customer must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void for goods exported outside the United States. The Customer should inquire further regarding any questions. Any and all liability is only for the products purchased. General Legal Disclaimer Outfitter Tuff® Brand Products HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER BY Outfitter Tuff® Brand Products IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY. Internet Disclaimer Internet connectivity requires access services from an Internet access provider. Contact your local access provider for rates, terms and conditions. Pricing and Information Disclaimer All pricing subject to change. For all prices, products and offers, Outfitter Tuff® Brand Products reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. High volume bids are welcome! While Outfitter Tuff® Brand Products uses reasonable efforts to include accurate and up-to-date information on the Site, Outfitter Tuff® Brand Products makes no warranties or representations as to the Site's accuracy. Outfitter Tuff® Brand Products assumes no liability or responsibility for any errors or omissions in the content on the Site. Limitation of Liability Outfitter Tuff® Brand Products WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. Outfitter Tuff® Brand Products WILL NOT BE LIABLE FOR PRODUCTS OR SERVICES NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, Outfitter Tuff® Brand Products IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE'S) UNDER THIS AGREEMENT. Arbitration ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) arising from or relating to this Sale Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Sale Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Sale Agreement), Outfitter Tuff® Brand Product's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under the Code of Procedure of ARBITRATION-FORUM.COM (the "Code") in effect at the time the claim is filed. The Code is available at http://www.arbitration-forum.com or can be obtained by calling 1-800-753-9448. Notwithstanding any choice of law provision included in this Sale Agreement, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16) and the New York Convention on the Enforcement of Arbitration Awards (9 U.S.C. §§ 201-208 or as codified in the jurisdiction where enforcement of the award is sought). Hearings shall be held as provided by the Code and if any In-person Hearing is required, it shall be held in Roanoke, VA. Judgment on the award rendered by the arbitrator's) may be entered by any court having jurisdiction. Each party shall bear its own cost of any legal representation, discovery, or research required to complete arbitration. Orders; Payment Terms; Interest; Taxes Orders are not binding upon Outfitter Tuff® Brand Products until accepted by Outfitter Tuff® Brand Products. Terms of payment are within Outfitter Tuff® Brand Product's sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. Outfitter Tuff® Brand Products may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes associated with the order. Freight Policy Shipping and handling charges on all orders vary; contact your Outfitter Tuff® Brand Products account manager for our most current and competitive rates, options and shipping specials. For the Customer's protection, we ship only to the verified billing address of the Customer's credit card. In some circumstances, international shipping may be available. Call for details. Return Policy The following refund policy applies to all products except those stating their own refund policy with the product description: Outfitter Tuff® Brand Products offers a 30 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Outfitter Tuff® Brand Products account manager. Please call 800-843-2266 or e-mail our Returns Department at outfittertuff@outfittertuff.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. You are responsible for shipping charges on returned items; Outfitter Tuff® Brand Products will match your shipping method on your replacement or exchange item's). Outfitter Tuff® Brand Products strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Outfitter Tuff® Brand Products to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Outfitter Tuff® Brand Products immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Outfitter Tuff® Brand Products of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 800-843-2266 or your Outfitter Tuff® Brand Products account manager to arrange for carrier inspection and a pick up of damaged merchandise. DEFECTIVE returns can be returned directly to Outfitter Tuff® Brand Products within 30 days from the invoice date, at Outfitter Tuff® Brand Product's discretion for: credit, replacement, exchange or repair. Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply. NON-DEFECTIVE returns can be accepted directly by Outfitter Tuff® Brand Products within 30 days from the invoice date, at Outfitter Tuff® Brand Product's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 0 percent restocking fee. Outfitter Tuff® Brand Products reserves the right to authorize product returns beyond 30 days from the invoice date. Original shipping charges are non refundable on returned items. Customers are responsible for all shipping charges back to Outfitter Tuff® Brand Products on returned items, and Outfitter Tuff® Brand Products will pay the shipping charges on the replacement or exchange item's) going back. Check payment policy Outfitter Tuff® Brand Products will accept a cashiers check or money orders. Outfitter Tuff® Brand Products will accept personal and business checks for prepay orders, but allow 10 business days for clearing. Credit Cards Credit card charges are processed online after ordering the products and/or services. Time of shipment is less than one week. Outfitter Tuff® Brand Products does not apply any surcharge for credit cards. Outfitter Tuff® Brand Products 3434 Buck Mountain Rd Roanoke, VA 24018 United States Ph: 800-843-2266 e-mail: outfittertuff@outfittertuff.com Copyright© 2010 Outdoor Families Inc. All rights reserved Trebark® is a registered trademark of Haas Outdoor's Inc. Outfitter Tuff® is a registered trademark of Outdoor Families Inc