| Answers |
| 1. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 256-bit encryption. Please visit our Secure
Shopping page for more information.
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| 2. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 256-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
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| 3. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
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| 4. |
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
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| 5. |
You
can check on the status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
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| 6. |
Every
package that we ship out includes insurance and a tracking number; you can
track the order by logging in to the Order
Status and reviewing your order from there. We suggest to Contact USPS or UPS directly if you need further assistance in tracking your order after it
has been shipped.
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| 7. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
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| 8. |
We do not give refunds; all of our sales are final. The only way that you can get a refund is if you receive your order damaged due to shipping and if that would be the case, the shipping carrier would be the ones to refund you. We do offer a size exchange if you purchased an incorrect size for your uniform or shoes and wish to exchange them for another size. In order to qualify for a size exchange, you will need to contact us within a week of receiving your order and let us know what size you need. You would need to send us the item undamaged to our mailing address and we will charge you an additional shipping and handling fee in order to resend you the correct size, plus if there is a price difference on the sizes, we will also have to charge that fee as well. If we do not have your size in stock, you can pay a small restocking fee to have us get your size in stock as soon as possible. In order to prevent from purchasing an incorrect size we always urge our customers to use the Measurement information that we have provided.
If for some reason the shipping carrier was not able to deliver your order and had to return it back to us, we will then only refund you for the total amount of the items that you had ordered. The shipping and handling fee and taxes will not be refunded. In some cases the shipping carrier will charge us additional fees for shipping the package back to us, therefore we will also have to do the same and charge you an additional shipping fee. In order to prevent from having your order returned to us by the shipping carrier we urge our customers to double check the shipping address that you enter during checkout and make sure it is a valid mailing address. Also, please do your part by checking first with your local government or local authorities prior to placing an order with us and see what you can import, buy, carry, train with, use, etc. Please visit our Terms
page for more information about our terms and conditions.
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| 9. |
There are various ways of finding a product. You can click on 'Search Products' and type a search term related to what you are looking for and all corresponding results will be displayed. You can also browse our online store through categories by clicking on the left navigational menu to find what you are looking for. If you are on our mobile site you can browse our online store through categories by clicking on 'Shop for Products' from the navigational menu at the bottom.
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| 10. |
There
are links and buttons on the site to get you where you want to go. Products
are available from the left navigational menu and under the 'Products'
button link; you can also view informational web pages that we have set
up so you can get some information on our company and our products. If you are on our mobile site you can browse our online store by using the navigational menu at the bottom.
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| 11. |
Information about our
company is available on the About Us page.
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| 12. |
Our contact information
is provided on our Contact page.
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| 13. |
We
never have any issues when shipping our products domestically within the
United States and according to the United
States Postal Service there are no laws against shipping any of our
weapons or other martial arts related products domestically within the United
States. The best advice that we can give you is to check with your local government or local authorities prior to placing an order with us and see what you can import, buy, carry, train with, use, etc. Please visit
our Shipping page
for more information regarding shipping.
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| 14. |
We
use the United
States Postal Service (USPS) and the United
Parcel Service (UPS) to ship our products domestically within the United States. Please visit our Shipping
page for more information.
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| 15. |
Currently, we do not have a physical store for our customers, our store is only online and due to County laws, we are not allowed to accept customers at our place of business without having a proper storefront.
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| 16. |
We purchase our products directly from the manufacturers in order to avoid a middleman. In commerce, those who stand between the manufacturer and the retailer or consumer are known as middlemen. Those other websites most likely purchase their products from a middleman and end up paying a lot more for a product than it's worth. In order for a company to purchase products directly from a manufacturer, the company needs to be legalized and be able to provide proof of business to the manufacturing company they wish to purchase from. If you do not have a legal corporation established, then you cannot purchase directly from a manufacturer and would have to end up purchasing from a middleman instead. We hope this explanation helps you understand how we are able to provide our customers with quality products at affordable prices.
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| 17. |
We
do not offer free shipping, because there is no such thing as free shipping.
Those other online stores that do offer free shipping end up being a scam
and the customer ends up paying for shipping one way or another regardless
if they are aware of it or not. Our shipping cost is additional and the
price depends on the shipping service that you select and the shipping address
that you enter during checkout. Please visit our Shipping
page for any further information regarding our shipping services.
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| 18. |
Our Handmade Swords are hand forged and have an extremely sharp blade built for cutting of hard or soft targets. Our Machine-made Swords are not as sharp as the Handmade Swords, but the blades are not dull either.
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| 19. |
Handmade Sword - A Handmade Sword is hand forged in order to produce an extremely sharp blade for cutting of hard or soft targets. The Handmade Sword is heavier than the Machine-made Sword and you are able to take it apart in order to perform customizations, maintenance, and adjustments. Due to all of these reasons the Handmade Sword is more expensive than the Machine-made Sword, but well worth your money if you are looking for a sword that you can perform martial arts cutting training with.
Machine-made Sword - A Machine-made Sword is a low cost sword that performs well considering the price point. The blades are not as sharp as the Handmade Swords, but the blades are not dull either. The Machine-made Swords are mass produced in factories and even though they are good quality functioning swords, they are mostly made for display purposes. The Machine-made Sword is not made for cutting hard targets and it cannot be taken apart in order to perform customizations, maintenance, and adjustments.
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