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General - Answers
1. Can I host my store on my own
web server or with my hosting company?
At the moment, FORTUNE3 Shopping Carts can
only be hosted on the FORTUNE3 Servers, and cannot
be hosted outside of our hosting environment. FORTUNE3
uses state-of-the-art equipment in order to provide
a fast and reliable service to our customers. Hosting
uptime is 99.99% and sites perform at top speeds.
FORTUNE3 also offers Dedicated Hosting (your own
unique server) for companies that require their
own server in order to handle high volumes of traffic
and large numbers of daily transactions efficiently.
Please contact us at sales@fortune3.com
or call 877-693-3227 / 305-428-3994 for more information
on Dedicated Hosting.
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2. What is the price of your software and services?
FORTUNE3
does not sell the software as a stand-alone boxed
program. Instead we provide a service that includes
the software and all of its features, web hosting
for your shopping cart, and 24/7 support. Our
monthly pricing is based on the number of products
that you have for sale on your web store. Please
visit our Pricing
/ Plans page for pricing details.
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3. Why does my shopping cart's URL
change to www.fortune3.com/myusername/ at the
checkout and secure pages?
All of your
site's Secure SSL pages (identified by an ' https://
' URL and a lock on the browser) will show the
FORTUNE3 domain name unless you purchase your
own SSL certificate for your domain. During your
signup process, you have the ability to choose
whether you want to use FORTUNE3's FREE SSL, or
purchase an SSL for your domain name. If you choose
FORTUNE3's FREE SSL, all of your site's secure
(https://) pages will display as https://www.fortune3.com/yourusername/
on the URL bar, while all other pages (browsing)
will be shown under your domain name.
If you purchase your own SSL certificate all pages
on your site, including all checkout and secure
pages, will display your domain name on the URL
Address Bar.
To
learn more about SSL or to purchase an SSL for
your domain name, please click here.
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4. How can I purchase / use my own
SSL Certificate with my FORTUNE3 store?
You may purchase a Geotrust SSL
certificate directly from FORTUNE3 at discounted
prices, or purchase any SSL certificate from any
3rd party provider.
During your e-commerce hosting signup process,
you will be given the option to purchase an SSL
certificate from FORTUNE3. You may also purchase
this separately from the signup on the FORTUNE3
Store by clicking here.
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5. Is FORTUNE3 PCI Compliant?
Yes. FORTUNE3 has recently partnered with
ControlScan to ensure that our systems are fully
PCI-Compliant. Fortune3 meets and exceeds all current
PCI requirements and our systems have been deemed
100% PCI Compliant.
FORTUNE3 also offers it's individual clients a variety
of packages from ControlScan, including the Verified
Secure Seals and PCI-Compliance so that you can
assure your visitors that your site is safe and
secure!
For more information on these packages, please click
on the link below:
http://www.fortune3.com/en/shopping_cart_security.shtml
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6. How long after I upload will
my site and HTML pages get updated?
When you
first upload your site, you will be able to view
your changes in CGI format right away. After your
site has been successfully uploaded, your pages
will then gradually be converted from CGI to HTML.
The HTML conversion process is done primarily
for Search Engine purposes. The time length of
this conversion depends on the amount of data
it needs to convert. If you have over 1,000 Products
on your store then the conversion will generally
convert that night, but may take approximately
24 hours to a few days to be completed. If you
have less than 1,000 Products on your store then
the conversion process will take anywhere from
a few minutes to an hour or two, depending on
the server traffic and amount of HTML pages that
need to be updated. Please note that though
your site will be fully updated once your upload
is complete, if you get to it via your domain
name. However, if you go directly to an HTML page
(.html extension) on your site, that page may
not be updated yet with your latest upload information,
because the HTML conversion is not yet complete.
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7. I need to add more products to
my store, how can I upgrade to the next monthly
plan?
You will
automatically be upgraded to the plan that fits
the number of products you have as you go over the
limit of number of products that you are allowed
to have on your current plan. To request a manual
upgrade or downgrade, please submit a ticket:
http://support.fortune3.com/en/deskpro/newticket.php?subject=Request
for Monthly Plan Change
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8. What do I get with the Hosted
Solution?
Your monthly
hosting fee includes:
- A license to use The Most Advanced Shopping
Cart Software by Fortune3™
- 99.99% Server Uptime & 0.001% Server Downtime
- FREE 24/7 Around the Clock Technical Support
- Unlimited Amount of File Space
- Unlimited Amount of Bandwidth
- Unlimited Amount of E-mail Accounts using your
own Domain(s)
- Unlimited Amount of Domain Names to use
- Free Domain Name for your Online Store
- Complete Online Store Administration and Website
Management
- Fortune3™ Secure SSL with 256 bit Encryption
for Maximum Safety
- Shopping Cart Integration with PayPal
& Google
Checkout
- Shopping Cart Integration with the Major
Shipping Carriers
- Shopping Cart Integration with Quickbooks®
& PeachTree®
- All the Latest Shopping
Cart Features on the Market
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9. How can I close / cancel my account and web store with FORTUNE3?
In order
to request to cancel / close your FORTUNE3 Account,
please submit a ticket requesting to close the
account via the link below. If possible, please
provide us with the reason for the cancellation
(for our quality monitoring).
http://support.fortune3.com/en/deskpro/newticket.php?subject=Request
to Cancel Account
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Domain Names - Answers
1. How can I use my own domain name(s) on my FORTUNE3 store?
You can use any domain name, with any extension (international included), and as many domain names as you like with your FORTUNE3 Store.
If you have already purchased the domain name from any provider:
In this case, your domain name must be pointed to our DNS servers. Log in to your FORTUNE3 Administration Site and go to "Manage -> My Domains". Follow the instructions under Step 1 and Step 2 in order to use your domain name with your FORTUNE3 store.
If you have not yet purchased your domain name:
You may purchase one directly from FORTUNE3 by going here:
http://www.fortune3.com/en/domains/
Or you may purchase a domain name from any provider. Once your purchase is complete, please follow the instructions in the section above titled "If you have already purchased the domain name from any provider". You will not need point your domain to our DNS servers in this case, as when you purchase the domain name from FORTUNE3, the domain will automatically point to our DNS servers.
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2. How can I use a sub-domain name for my store?
In order to have your FORTUNE3 store accessed through a sub-domain name (Example: shop.mydomain.com, store.mydomain.com, or buy.mydomain.com) you would need to create the sub-domain on your end (through your domain's hosting provider), and point it to our web server IP address: 76.74.147.10.
After you have done this, you will need to send us your username and the sub-domain you pointed to us by Submitting a Ticket Here:
http://support.fortune3.com/en/deskpro/newticket.php?subject=New Sub-Domain
Please allow 6-8 business hours for the sub-domain name to begin working. You will be notified when the process is complete.
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E-mail Related - Answers
1. What can FORTUNE3 do about all the Spam e-mails
I receive?
You actually only receive about 10% of the spam that is sent to you, all thanks to the anti-spam software that we have installed onto our e-mail servers.
Additional Spam Protection Advice:
If you are using our Webmail system to send and receive e-mail, you can use anti-spam features by going to the Options section of your Web Mail e-mail account, and enabling these features from there.
If you are using Microsoft Outlook, Microsoft Outlook Express or any other type of e-mail software program, you can use the anti-spam features that it comes with (junk mail settings) or you can purchase additional anti-spam software that would be compatible with your e-mail software program.
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2. Why can't send I e-mails? They are being returned with bounce back messages.
There could be several reasons why your outgoing e-mails may be getting returned. The bounce back email that you got itself gives you the information as to why the email was returned. Below are some common bounce-back messages and solutions:
553 sorry, your envelope sender is in my badmailfrom list :
This means that you are caught in FORTUNE3 servers' spam list.
Your e-mail address will automatically be placed in our spam list if you send out too many e-mails within a short period of time.
Solution: Please submit a ticket to FORTUNE3 in order to get removed from our Spam List:
http://support.fortune3.com/en/deskpro/newticket.php?subject=Request for Spamlist Removal
553 sorry, that domain isn't in my list of allowed rcpthosts :
This error usually means that your ISP does not allow you to send e-mails from port 25 on your computer's Internet Connection. To fix this, we have enabled port 587, so that you may use it for Outgoing Mail. Please go to your Mail Program's "Account Settings" section, go to the "Advanced" tab (click on More Settings in Outlook 2007), and change the Outgoing Port (SMTP) from 25 to 587.
This should fix the error.
451 http://www.spamhaus.org/query/bl?ip=XX.XX.XX.XX :
This error means that your IP address is blocked as spam on the SpamHaus database. FORTUNE3's mail servers use SpamHaus in order to minimize the amount of spam e-mail that comes into our servers. To fix this, we have enabled port 587, so that you may use it for Outgoing Mail without going through your ISP's port, but through our port. Please go to your Mail Program's "Account Settings" section, go to the "Advanced" tab (click on More Settings in Outlook 2007), and change the Outgoing Port (SMTP) from 25 to 587.
This should fix the problem. We also suggest that you click on on the link on the e-mail that goes to the SpamHaus website, so you can see why your IP address is listed there, and how you can remove it.
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3.
Why was my e-mail address placed on your spam list ( badmailfrom error) and how can I remove it?
Your e-mail address will automatically be placed in our spam list if you send out too many e-mails within a short period of time. You will need to submit a ticket requesting us to remove your e-mail address from our spam list:
http://support.fortune3.com/en/deskpro/newticket.php?subject=Request for Spamlist Removal
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4.
How can I add / modify e-mail forwarding?
In order to use e-mail forwarding, please log in to your email management console:
http://mail.fortune3.com/cgi-bin/qmailadmin/qmailadmin.cgi
Login with User Account: postmaster
Once you are logged in, click on Email Accounts,
and you will be able to go in and modify each
e-mail account you have, and add forwarding to
them.
Trouble logging in? The password is the same as your FORTUNE3 Password.
The same one you use to log in to the Administration
Site with. If you've lost your password, go here:
http://www.fortune3.com/en/lostpass.cgi?email=
Do not log in with a specific e-mail account; please enter your domain name as it asks. This is how you should log in:
User Account: postmaster
Domain Name: YourDomain.com
Password: Your FORTUNE3 Password
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5.
How
can I have my e-mail accounts hosted
with another e-mail provider / change my MX records?
In order for us to change your domain's MX Records, you'll need to provide us with the IP address or Host Name of the mail server that will be hosing your e-mail accounts. Please submit this information by Submitting a Ticket below:
http://support.fortune3.com/en/deskpro/newticket.php?subject=MX Record Change
Once we receive your IP address or Host Name it will take from 6 to 12 office hours for us to complete the process. We will notify you when this process has been completed.
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FORTUNE3 Wizard Related - Answers
1.
How can I work on my site from multiple computers
/ locations?
You can easily
manage your e-commerce store from two or more computers
/ locations with the FORTUNE3 Wizard. Please follow
these guidelines when planning to do so:
1) Make sure that you download and install the FORTUNE3
Wizard on every PC before you will work on your
site from that PC. You can download the FORTUNE3
Wizard from any PC by going to the FORTUNE3 website
or by logging into your Admin Site and clicking
on "Download Wizard" on the top menu.
2) If you want to work on your site from a computer
that hasn't worked on it before, log in to the FORTUNE3
Admin Site and once you are logged in, go to "Tools"
> "Rescue Company Data". This window will ask you
for an e-mail address. Enter the e-mail address
that you have access to via the computer you are
trying to make changes on. The FORTUNE3 system will
then pack up your entire site's Wizard data into
a file, and send it to that e-mail address. This
process can sometimes take up to 10 minutes, depending
on the size of your site. Once you receive this
e-mail, follow the link to download the file and
save it somewhere on your computer. After this,
import using the "Import Company Data" option. This
will import the latest upload that you made to your
site. When it asks you if you wish to overwrite
your webpages / template files, choose "Yes" so
that you make sure that you have all the latest
information.
3) Keep in mind that the FORTUNE3 Wizard works with
local files on each PC, meaning if you make a change
on the FORTUNE3 Wizard in one computer, the change
will not be automatically made on FORTUNE3 Wizard
software previously installed on other computers.
If you make changes in one computer and want to
then make changes from a 2nd computer, you will
have to recover the latest data that was last uploaded
from the first computer by performing a "Rescue
Company Data" process from the 2nd computer. This
process will have to be followed every time you
switch computers or have someone else work on the
site from a separate computer, as long as the last
changes to the site were not made from that same
computer.
4) This being said, there is one thing you'll need
to watch for. You should never have two or more
people adding products to the Wizard via two or
more separate computers at the same time. The reason
for this is because your computers will not be in
"sync" with each other. What you'll need to do,
is add products on one computer, upload the latest
information to our server, and then process another
Rescue to be imported onto the other computer this
exact same way. Without doing this, the second computer
will never know about the latest changes on the
server, and if you upload, it will overwrite and
replace the changes made by the first computer.
If two or more people need to be entering product
information at one time, we highly suggest that
instead of directly using the Wizard software, that
they create Excel spreadsheets for the products
to be imported into the software (all product information
can be imported via an Excel file). You can find
more information on Product Imports at the link
below.
http://www.fortune3.com/en/wizardhelp/shopping_cart_software_import_products.shtml
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2.
How can I create a backup of my site's files and
Wizard data?
The FORTUNE3
ECommerce and shopping cart system automatically
creates a backup file on the servers every time
you upload your site. If you would like to download
a backup file from the servers, please log in
to the FORTUNE3 Admin Site:
https://www.fortune3.com/en/login.cgi
Once you log in, go to "Tools -> Rescue
Company Data" and follow the steps to recover
your Wizard data. With this tool, you will be
sent a backup file with your site's entire Wizard
data and files exactly as it was the last time
it was uploaded. Your entire site will be on this
backup file.
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3.
How do I set up my 'Wholesale Customers' to place
orders with discounted prices?
In order for
your shopping cart to be able to process orders
from 'Wholesale Customers', please enable the 'Wholesale
Web Site'. To access this option within your Wizard,
go to the "My Company" section. From the
tab bar select "Wholesale Options" and
check mark the "Create Wholesale Web Site"
box.
First-time users visiting your 'Wholesale Web Site'
will be required to fill out an online application
to register a wholesale account. Once the application
is received, the Store Administrator is notified
via E-Mail. The 'Administration
Site' will expect for the administrator to decide
on the new application by granting or denying access
to the new user. If access is granted, the
administrator must provide a price level for the
customer, either by assigning one of the available
price levels, or by creating an exclusive price
list.
Once the administrator has granted access, the wholesale
customer will receive an e-mail notifying them,
and they will be able to log in to the 'Wholesale
Web Site' with the credentials that they entered,
and shop with their assigned pricing.
The 'Administration
Site' also allows editing and/or copying any
price list from one customer to another, and allows
you to manually add a new wholesale customer.
You may access your wholesale customer manager by
logging into to your Admin Site, and going
to "Manage -> My Wholesale Customers".
For more information on setting up your Wholesale
Site, please go to this page:
http://www.fortune3.com/en/wizardhelp/wholesaleoptions.shtml
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4. How do I specify my Company's
Return Policy and Terms?
The 'Return
Policy' and 'Terms' statements are created automatically
after you fill in the 'Return Policy' entry form.
To specify a 'Return Policy', within the Wizard,
click on "My Company" icon and then on the "Return
Policy" tab. Once open, simply fill in the appropriate
settings. To modify the content itself or HTML
code of the 'Return Policy' and 'Terms' web pages,
click on "My Web Pages"' icon. Then, from the
left panel, select or "Terms" and click on the
"Edit Page" button to start editing.
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5. What languages does the Wizard
support?
At the moment
our software will only support languages which are
based on the Latin Alphabet. For example: English,
Spanish, French, Portuguese, etc. Our system will
not support other characters (other alphabets) just
yet.
We are not yet sure when this will be available,
however we do have an integrated language translator
in which you can use to allow your customers to
automatically translate your pages as they view
them. As this system uses the Google Translator
tool, the translation may not be exact, and not
everything may be translated.
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6. Do you have a Mac OS version
of your software?
Unfortunately
we do not offer any software or support for Mac
OS. You can only download the software to a Windows
PC and create your site from there. The only thing
you would possibly be able to do from the Mac
is access the FORTUNE3 Administration Site where
you will manage your orders among other things.
You can only build the ECommerce site or make
any changes to the site, products, design, etc.,
from a Windows PC through the FORTUNE3 Wizard
software.
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7. I lost all of my Wizard data,
how can I recover it?
You can easily download a backup file of
your Wizard data and files from the servers, to
do this please log in to the FORTUNE3 Admin Site:
https://www.fortune3.com/en/login.cgi
Once you log in, go to "Tools -> Rescue
Company Data" and follow the steps to recover
your Wizard data. With this tool, you will be
sent a backup file with your site's entire Wizard
data and files exactly as it was the last time
it was uploaded.
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8. My Carrier Real-Time Shipping costs are off, why?
The most common reason why your carrier rates ( UPS, DHL, FedEx, and/or USPS ) quotes could be off is because you have entered incorrect or improper weight / dimensions into your products and/or or boxes. Please check these settings.
If you are getting overly expensive shipping quotes when more than 1 item is ordered from your site, it is most likely due to the fact that you have not set up your boxes properly in order for the system to pack many items into as few boxes as possible. The carriers' rates multiply in cost as more boxes are needed per shipment. You should add custom boxes that are large enough to fit many of your items in this case to avoid this from happening. The FORTUNE3 Shopping Cart will automatically fit as many items as it can into the lowest number of boxes available. This calculation is based on the dimensions of your items and the dimensions of your boxes.
You will need to designate the box-sizes your company
uses for shipping your products. This section can
be accessed in the FORTUNE3 Wizard's "Shipping
Information" > "My Boxes" section.
You can either use the preset boxes for each shipping
method, or create your own custom boxes to be used
for all shipping methods. For example, preset UPS
boxes, will only work with UPS shipping methods,
and preset FedEx boxes will only work with FedEx
shipping methods. They cannot be mixed. If you need
boxes for other shipping methods, or larger boxes
for any method available, please create your own
custom box sizes within the "Shipping Information"
> "My Boxes" section. Please view the
link below to get more information on how the box
consolidation system works, and how to create new
boxes.
http://www.fortune3.com/en/wizardhelp/shippingpage.shtml#customboxes
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Store Front Customization - Answers
1.
How do I change the Layout of my Online Store?
To modify /change
your site's layout click on "My Web Pages"
icon in the FORTUNE3 Wizard. On the "My Web
Pages" window, click on the "My Template"
button at the bottom of the screen.
Select the middle option - Modify / customize Template
and click on Next. Select the template that you
would like to download and modify, and click on
"Modify As". This will download the
template that you chose and ask you to name it.
You will then be taken to a screen where you can
edit the template's HTML code. You can make your
changes to the code directly, or click on "Apply"
to exit this screen and use an HTML editor like
Dreamweaver or Frontpage to edit your template.
If you would like to edit the template with one
of these HTML editing programs, simply open
the HTML program, and click to open this file:
C:\Program Files\FORTUNE3 Wizard\Templates\YourTemplateName\content.html
*
YourTemplateName is the name you gave to your template
when you downloaded it with the FORTUNE3 Wizard.
This file controls your site's template. Make your
changes to the file and simply save the file, once
you save the file, simply upload your site with
the FORTUNE3 Wizard to make the changes on your
site.
More information on modifying the templates
is available on the Wizard Help system here:
Modify Template with HTML code: http://www.fortune3.com/en/wizardhelp/online_shopping_cart_template_setuppage.shtml#modifytemp
Modify Template with a program like Dreamweaver
or Frontpage:
http://www.fortune3.com/en/wizardhelp/edittemplateprog.shtml
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2.
What HTML tags are not supported by the FORTUNE3
ECommerce Wizard software?
The Wizard
will support the manual entry of most simple formatting
tags such as <B>, <I>, <U>, and others.
However, certain tags are not permitted in pages
generated by the Wizard. The tags that are not
allowed are the following:
<ILAYER>
<LAYER>
<IFRAME>
<BASE ...>
<!--#...-->
<?php ... ?>
<% ... %>
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3.
How can I remove the 'Powered by Fortune3' link?
The only way to have this text and link removed is by having the Fortune3 staff remove it from showing on your site. This has a one-time customization cost of $50. If you would like this text removed, please click here.
Please note that having this text and link on your site is beneficial to your website as you are helping to improve the fortune3.com ranking, which in turn greatly helps your own ranking and sales, because we always link back to your website.
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4.
Can I control the font styles on the navigational
menu?
Yes, you
can control the font styles in the menu. These styles
come from the style.css file in your template's
folder, or from the Wizard's "Fonts & Styles" screen accessible
from the My Web Pages section.
The following classes are the ones that control
the menu's fonts:
.heada
.headahighlight
.childa
.childahighlight
.menuinv
By changing these classes the fonts on
the menu will change accordingly.
Please make sure that "style.css" is selected
as the "Style Name" when you go to the
"Fonts & Styles" screen accessible
from the My Web Pages section in the
FORTUNE3 Wizard.
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5.
What are the prices for your Custom Design Options?
FORTUNE3's
talented web design team will develop an original
/ customized look and feel for your website and
web store, particularly designed for your company
to enhance your business, sales, and image, setting
you apart from competition; all of these are proven
ways to help your business grow. These are the
prices for our custom design options...
Template Design:
Advanced Custom Template Design - $599.95
Premium Custom Template Design - $899.95
Template Design Samples: http://www.fortune3.com/en/e_commerce_template_design.shtml
Logo Design:
Advanced Custom Logo Design - $350.00
Premium Custom Logo Design - $500.00
Logo Design Samples: http://www.fortune3.com/en/logo_design.shtml
Home Page Design:
Basic Custom Home Page Design - $225.00
Advanced Custom Home Page Design - $350.00
Home Page Design Samples: http://www.fortune3.com/en/homepage-samples.shtml
The main difference between a Premium Custom Template
Design versus an Advanced Custom Template Design
is the amount of time spent on the design. Also,
a Premium Custom Template Design may have Flash
Animation when an Advanced Custom Template Design
may not; the same concept goes for our Custom
Logo and Home Page designs.
We also have Complete Turnkey Solution Packages,
these are packages that include all design options
and more at discounted prices. The prices for
Turnkey Solutions are as follows...
Basic Turnkey Solution:
- Advanced Custom Template
- Advanced Logo Design
- Basic Custom Homepage Design
A $1175 value for only $975!
Advanced Turnkey Solution:
- Premium Custom Template
- Premium Logo Design
- Basic Custom Homepage Design
A $1625 value for only $1399
Platinum Turnkey Solution:
- Premium Custom Template
- Premium Logo Design
- Advanced Custom Homepage Design
- Up to 3 Informational Webpage Designs
- Product Insertion from spreadsheet
A $2800 value for only $2499
During your e-commerce hosting signup process,
you will be given the option to purchase any of
these design options from FORTUNE3. You may also
purchase this separately from the signup on the
FORTUNE3
Store by clicking here.
If you would like to get a custom quote or move
forward in having our expert team design you a
professional and great looking website and shopping
cart, you may contact us our sales department at
anytime by phone at (877) 693-3227 / (305)
428-3994 or by submitting a ticket here:
http://support.fortune3.com/en/deskpro/newticket.php?subject=Custom
Web Design
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Credit Card Processing - Answers
1. An order came in with status
"Manual". Where are the funds for the order going
to?
Generally
this will happen when an order has been placed using
a payment method on a site that does not have a
direct way to automatically process the payment
via this selected payment method.
If the status of an order is "Manual", the funds
will not go anywhere, the order has not been charged
and the system is expecting you to charge the order
on your own terms.
If you are planning on processing payments only
via PayPal and/or Google Checkout, (with the exception
of the "PayPal Website Payments Pro" gateway), your
site can only process the payments by having your
customers go through Google Checkout's or PayPal's
site to make the payment and complete their order.
If this is the case, you can prevent order from
coming in as "Manual" by going into the "Retail
Options" and "Wholesale Options"(if applicable)
sections of the FORTUNE3 Wizard, and un-checking
all payment methods other than PayPal. You would
need to un-check Visa, Mastercard, AMEX, etc. You
will only want to keep PayPal selected as the available
payment method. PayPal's checkout will let your
customers finalize their orders by using credit
cards or by using their personal PayPal account.
You should only have credit cards (Visa, Mastercard,
etc) enabled as Payment Methods in the FORTUNE3
Wizard if you have your e-commerce site is linked
to a payment gateway processor, or if you have a
means to manually charge credit cards by keying
in the credit card numbers, expiration dates, and
addresses if needed (this information is provided
via the Admin Site if you are a signed up customer
only).
If you have enabled certain credit cards as Payment
Methods on the Wizard, and you do not have your
site connected to a gateway processor to process
credit cards, the system will simply save the credit
card information and set the status to "Manual",
expecting you to charge the credit card manually.
Some payment methods that are not credit / debit
cards or e-checks (Personal Check, Check, Wire Transfer,
Cash, Credit, or COD) will also make orders come
in with a status of "Manual", because they are expecting
you to manually collect the payment from the customer.
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2. Why can't I see my customers' Credit Card Security Code (CVC
/ CVV2) number?
Although our
system does force your customers to enter their
credit card's CVV2 security code, it does not save
or display the CVV2 number to you or to the
customer anywhere. This is because of a law that
prohibits any company from storing these numbers
on a database or anywhere else. Since we do not
save the numbers on the database, we cannot display
them.
This law is enforceable by the PCI / CISP compliance
program that FORTUNE3 must abide
by. No exceptions are possible.
The CVV2 number is only collected by FORTUNE3 for
the purpose of sending it to the credit card
payment gateway processor (if one is connected to
the web store). It is never saved or stored by FORTUNE3.
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3. Why does the credit card number show up as X's on the order?
This is because
your account is in a free 30 day trial period,
or your sub-user is set to block credit card numbers.
During your free 30 day trial period, you won't
be able to process any credit cards with the
FORTUNE3 system. You would have to sign up as
a paying member in order to be able to view the
credit card numbers on the order administration
page (in the Admin Site).
If you are not on the trial period, and are a
paying customer, the only reason why you would
see X's instead of the credit card number
is because the sub-user that you are logged
in under has the credit card numbers blocked.
If you want to allow the sub-user to view the
credit card numbers, please login to the FORTUNE3 Admin
Site with the master account, go to "Manage
-> Administration Users", click to
edit the sub-user account that you want to edit,
and select Yes for "Show Credit Card Numbers".
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4. How can I have my shopping cart accept credit cards directly?
You can set up your shopping cart
to automatically process credit cards directly through
the FORTUNE3 Checkout on your site, without the
use of Google Checkout or PayPal.
In order to do this, you will need to set up a Payment
Processing Gateway and a Merchant Account. Our system
will link directly to your Payment Processing Gateway,
which will process your site's payments directly
on your site. The Gateway being the "middle-man",
will securely authorize the transactions, and transfer
the funds from the customer to your Merchant Account.
FORTUNE3 is not a Payment Processor or a Merchant
Account Provider, however we do offer some services
as resellers of USAePay, WorldPay and Humboldt Merchant
Services.
For more information on integrating your current
Payment Processing Gateway into your FORTUNE3 Account
or to set one up through us, please click the link
below:
http://www.fortune3.com/en/credit_card_services/main.shtml
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5. We already have a payment gateway processor that can process
credit cards online. Can I use it?
In 99% of cases, yes you can:
If you already have an Internet Merchant Account
and Processing Gateway, we can link it to your FORTUNE3™
online store and online shopping cart solution for
just a $69.95 one-time setup charge. FORTUNE3™
already has the following payment processing gateways
integrated to our E-Commerce Solutions:
2CheckOut.com
ACHDirect / PaymentsGateway.net
Authorize.net
Bluepay
Clear Commerce / Barclays / ePDQ (U.K.)
Cybersource
E-xact
ElysNet (France)
EProcessingNetwork
eSelectPlus / Moneris (Canada)
Evertec MMPay (Latin America)
First Atlantic Commerce
First Data Global Gateway / LinkPoint
ICICI Payseal (India)
Innovative Gateway Solutions (Intuit)
Internet Secure
Interswitch Card Processing (Nigeria)
iPayDNA
Maybankcard / Maybank2U (Malaysia)
Merchant One
Merchant Service Center (MSC Secure)
MyGate (South Africa)
OnlineMart.ca / TD (Canada)
Orbital / Paymentech
PayJunction
PayPal Website Payments Pro
PayPal Payflow Link
PayPal Payflow Pro
PayPoint USA
PSIGate (Canada)
Quickbooks Merchant Services
SagePay / PROTX (U.K.)
Sage Payments
SecurePay
SkipJack
St. George / IPN (Australia)
Transfirst
USAePay
VirtualMerchant
WorldPay (RBS)
YourPay |
If you don't see your processing gateway in the
list above, we can integrate the payment system
you use for just $249.95!
You can choose either of these two options during
your Sign-Up process by selecting the appropriate
option under "Credit Card Options":
http://www.fortune3.com/en/packages.shtml
Or if you have already signed up you can purchase
this service separately from the FORTUNE3 Store
by clicking on this link:
http://www.fortune3.com/store/Payment_Processor-I_Already_Have_One.html
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6. Can I process credit cards manually
with my swipe machine?
Yes, this can be done quite easily. As a
FORTUNE3 client, you will have the ability to view
all order information on the Administration Site
once an order has been completed. This information
will include the Credit Card Information, Billing
Address, etc.
If you wish to process your credit cards manually
with a local terminal or on your processors website,
you can take the information from the orders, and
input them manually. This process is very simple.
*Remember, the CVV or Credit Card Verification Number,
should never be required to process
an order manually. By law, this number is NOT
allowed to be saved on any server database or paperwork
for any reason. We do not record this data or display
it for you.
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7. How can I connect my E-Commerce
store to my Google Checkout account?
You can easily
connect your Google Checkout account for FREE.
To integrate to your Google Checkout account,
just log into your FORTUNE3
Administration Site, and go to: Tools
--> Google Checkout, and follow the on-screen
instructions to connect to your Google Checkout
account. For more information on our Google Checkout
integration, please visit the web page below.
http://www.fortune3.com/en/Google_Checkout_Integration.shtml
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8.
How can I connect my web store to my PayPal account?
You can easily
connect your PayPal account for 'Website Payments
Standard' and 'Express Checkout' for FREE.
To integrate your PayPal account for use with
'PayPal Website Payments Standard' or 'PayPal
Express Checkout', just log into your FORTUNE3
Administration Site, and go to: "Tools
-> Link Paypal Account", and follow
the on-screen instructions to connect to your PayPal
Standard and/or Express Checkout.
In order to integrate the PayPal Website Payments
Pro gateway system, you will need to have an
active FORTUNE3 account, and your PayPal account
must have Payments Pro enabled on it. The integration
for PayPal Website Payments Pro is done by FORTUNE3,
and has a one-time fee of $69.95. You can have FORTUNE3
integrate your PayPal Website Payments Pro
account to your FORTUNE3 web store by selecting
it as your payment gateway processor during
your Sign-Up process:
http://www.fortune3.com/en/packages.shtml
Or if you have already signed up you can purchase
this service separately from the FORTUNE3 Store
by clicking on this link:
http://www.fortune3.com/store/I_Already_Have_One-Payment_Processor_List_2.html
Or you can submit a ticket in order to request your web
store to be connected to PayPal Website Payments
Pro by our support de:
http://support.fortune3.com/en/deskpro/newticket.php?subject=Link
PayPal Pro
For more information on our PayPal integrations,
please visit the web page below:
http://www.fortune3.com/en/PayPal_Integration.shtml
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9.
Some of my PayPal orders are coming in with status
"Open". Why?
A PayPal order
with status "Open" simply means that the
order was not completed because the customer never
completed the payment once they got to the PayPal
site upon checking out on your e-commerce site.
Since PayPal payments force your customers to leave
your site and go to the PayPal site to make the
payment (with the exception of "PayPal Website
Payments Pro"), our system needs to save the
transaction as soon as the customer is taken to
the PayPal site to make the payment. This is when
the order is saved to the database with status "Open".
The FORTUNE3 system then waits for PayPal's system
to send it confirmation that the payment was made
(which is an automated process), at which time the
status of the order gets changed to "Approved"
and the order gets completed (and e-mail confirmations
get sent out). If the payment is never made, PayPal
will never send the FORTUNE3 system confirmation
that the payment was approved, and so the order
status will remain as "Open".
If you are seeing an order with status "Open"
for which you received a PayPal payment for, this
means that the confirmation was not sent from PayPal
to FORTUNE3's system properly, and it may be caused
by a problem or upgrade taking place in the PayPal
system, or by a more specific error with your account.
Please contact FORTUNE3 by submitting a ticket below
if that is the case:
http://support.fortune3.com/en/deskpro/newticket.php?subject=PayPal
Open Order Received Payment
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