FAQ

Frequently Asked Questions

***IMPORTANT!! PLEASE READ***

We are confident that you will find the products and ideas inside both stimulating and helpful in creating your window treatments and other interior designs. We are constantly developing new products and are happy to entertain any suggestion on new or existing products. Designer Supply is proud to have graced some of the most prestigious homes and businesses and strives to help the designer to create the unusual in an aesthetic and dynamic fashion. The possession of this catalog does not authorize the right to purchase from Designer Supply. Designer Supply, Inc. is wholesale to the trade only. Our terms and conditions can be found below.

Terms and Conditions

1. Designer Supply, Inc. is wholesale to the trade only. Retail pricing is determined by the customer.

2. Ordering: Faxed or mailed orders are preferred and are expedited. Phone orders will be accepted. However, due to the custom nature of our products, Designer Supply, Inc. cannot accept responsibility for errors due to interpretation or miscommunication.

3. Tax Resale Number and a signed card are required for all sales in the state of GA, or sales tax must be charged.

4. Payment: Terms are Due on Receipt or Prepay. Cash, checks, Visa, MasterCard and American Express are accepted. A 50% deposit will be required for any finished items, canopy and cornice orders. Designer Supply, Inc. reserves the right to refuse any order in whole or part. Checks Returned for insufficient funds will be charged $20.00. Late payment charges are $25.00 per invoice per month.

5. Shipping: Shipments will be made by UPS when possible or truck when weight and size warrant. Truck lines can be specified by the customer. Designer Supply, Inc. obtains freight quotes prior to shipping but their accuracy is only as good as the information provided. All charges will be the responsibility of the customer. All shipments are subject to the carrier’s conditions and requirements and are agreed to by the customers of Designer Supply, Inc.

Regular UPS: Any pkg. size up to 84" in length and/or 120" total, not to exceed 70 lbs

Oversize UPS: Any pkg. size 84" to 108" and/or over 120" total, not to exceed 150 lbs

Truck: All packages that exceed above criteria

Lost or damaged goods:
All claims for damaged items must be made in writing within 48 hours of receipt of shipment.

6. Returned Goods: must be approved and assigned a Returned Materials Authorization number (RMA). A label will be provided which must be placed on the box in a visible fashion. No shipment may be refused or returned for any reason without prior approval. A 25% restocking fee will be charged for returned goods. Items to be returned for any reason must be done so within 30 days of receiving the goods. Please inspect all shipments immediately upon arrival. Custom finished or custom cut orders cannot be returned or exchanged. Strike-offs are recommended.

7. Backorders will be shipped as soon as possibly upon availability.

8. Delivery: Please allow 1-2 weeks for delivery on finished products (with the exception of cornices and canopies, which have longer lead times). If you have a time sensitive project, please call us to discuss the details and your scheduling needs.

9. All orders must include: Company Name, Address, Person placing order, Phone #, PO#, side mark (if applicable) and any applicable shipping information. Orders can be cancelled prior to processing in the shop with no penalty. Since custom orders cannot be returned, a strike-off is recommended for the painted finishes.

10. Prices are subject to change without notice. All of our gold leaf is antiqued.