| Answers |
| 1. |
Yes. Our shopping cart processes all the information by using the
latest security technology: SSL 128-bit
encryption.
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| 2. |
Yes, your personal information is securely stored in our
Ecommerce database with the same SSL 128-bit encryption. You have the
option to make this information available for future orders when logging
in, so that you do not have to type it again when you come back and shop
from us.
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| 3. |
Absolutely not: We do not sell, trade, or share any of your
information with anyone under any circumstances. Click here to review our Privacy
Policy.
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| 4. |
Credit cards are charged when the order is sent to
production (we start the production process), before the order is
shipped out. You will receive notification by e-mail if the payment was
approved.
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| 5. |
You can check on the status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail to
review your order.
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| 6. |
If a tracking number is assigned to your order, you can track
the order by logging in to the Order Status and reviewing your
order.
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| 7. |
If you forgot your password, you can retrieve it by clicking on
the Forgot Password link on the Order Status page or during the
checkout process while placing a new order.
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| 8. |
Since the majority of our products are custom made and/or
personalized, we only accept returns for defective merchandise. If
you feel that any product we have sold is defective or becomes defective
in normal please notify us within 60 days of your receipt of the
item. Please see our Terms section regarding returns for defective
product. Check your entries carefully for personalized
items. We cannot replace items that have spelling errors
caused by typo's on the order or from failure to proof a design we return
for approval..
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| 9. |
There are various ways of finding a product. You can browse our
online store through categories by clicking on the main menu button links
to find what you are looking for, you can also click on 'Search' and type
a search term related to what you are looking for and all corresponding
results will be displayed.
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| 10. |
There are links and buttons on the site to get you where you
want to go. Products are available from the main menu and under the
"Products" button link, you can also view informational web pages that we
have set up so you can get some information on our company and our
products.
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| 11. |
Information about our
company is available on the About Us page.
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| 12. |
Our contact
information is provided on our Contact Page.
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| 13. |
When ordering a
product that supports personlization, on the product itself you will have
an option to select personalization and there will be a text box to type
in the actual text you want. There are usually other options such as Fonts
or Colors.
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| 14. |
Fourhills has been
providing quality stock and custom products for volume buyers for over two
years. Buying wholesale requires a dealer agreement and acceptance by us.
Once approved you will have access to buy on-line at wholesale pricing
which includes volume discounts. A dealer package includes printed
catalogs, special pricing on display items and low cost custom design
services. Contact us via phone or e-mail if you have an interest in
reselling specific Fourhills products.
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| 15. |
We do not currently
have a store outlet. We are in the process of researching the possibility,
but our pledge is not to do it unless we can maintain our current
commitment to high quality and superior customer
service.
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| 16. |
On most orders for
stock (from the catalog or this web site) items, we cut, finish and ship
within 7 working days from a completed order (payment received). At
certain times of the year our workload increases and those times could
increase. You will be notified if your order has been delayed for any
reason and given an opportunity to cancel the order prior to it being cut.
We know that once you decide to buy an item you want your product and we
want you to have it as fast as possible. If you need a rush order for a
gift or special occasion please contact us and we will do everything we
can to meet the schedule. Always factor several days in for shipping.
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| 17. |
We do commercial
projects within the North Central Texas and Southern Oklahoma area.
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| 18. |
The best way to get
started with a custom project is to look through the site and have some
designs to reference. If you have a picture or even a rough sketch (napkin
art) of what you might want, send us a copy via e-mail. If you want to fax
us a copy be sure you phone us first so the fax will be monitored. Be sure
to give us contact information. We will do a more formal drawing send it
to you electronically , provide you with any suggestions of ideas we might
have, along with an estimate on the expense. We will do one revison of the
design for free. Prior to other revisons and any work being done we
require a 50% deposit of the estimated job. We reserve the right to
decline to do a custom job that we feel is out of our area of expertise or
where we cannot meet the expectations of the customer.
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Fourhills Designs
