1. What are the dimensions of the
CUBE?
2. What
are the CUBEs made out of?
3. Do I have to assemble the
CUBE?
4. Why is the shipping so
expensive?
5. What are the shipping costs (USA)?
(International)?
6. Can I stack the CUBEs?
7. How do I stack the CUBEs?
8. How do the drawers work?
9. How does the ALLSTOP storage system
work?
10. What about the
finish?
11. Can I get a clear
lacquer finish for the Natural, Medium or Dark stain?
12. What is the back of the CUBE like?
13. Can I have an oak back put on the
CUBE?
14. I did not get a confirmation of
my order. Why?
15. Can I pick up
my CUBE?
16. Can I have a Cube
customized?
1.
What are the
dimensions of the CUBE?
All our cubes are 23" H x 19 1/2" W x 17 1/4" D except the CD
400 and Component 400. The CD 400 and Component 400 are 29 3/4" H x 19
1/2" W x 17 1/4" D.
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2. What are the CUBEs made out of?
The CUBEs are made out of
veneer sheet goods (plywood) and hardwoods. The sides, top panel and
drawer fronts are cut from veneer sheet goods and all the corners and
drawer pulls are made form solid oak. The cabinet is assembled by hand
using glue blocks and dowels. The reason we do not make the CUBEs entirely
out of solid oak is because of the tendency for solid oak to split, warp
and crack. This does not happen with sheet goods. Your CUBE looks like
solid oak but doesn't act like it.
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3. Do I have to assemble the
CUBE?
All of our products come fully assembled, with the
exception of the component cubes with glass doors. All you have to do is
take them out of the box, put them where you want them and start using
them.
4. Why is the shipping so
expensive?
Shipping the CUBE's is expensive because of their
size and weight.
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5. What are the shipping costs (USA)?
(International)?
Shipping is figured in real time by UPS using
your zipcode and the weight of each item you order. Shipments by ground
and 2nd day air are the options available within the continental US,
Alaska, Hawaii and Puerto Rico.
International shipments require
that you contact Lorentz Design
either by E-mail or phone (1-800-933-0403) so we may detemine shipping
costs.
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6. Can I stack the CUBEs?
The
CUBEs can be stacked and many of our customers order several and stack
them on top of each other. We do not recommend that you stack more than 2
high. For stacking we recommend you purchase our stacking blocks
available on the accesories page of our website.
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7. How do I stack the
CUBEs?
An example is shown on the stacking blocks
page.
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8. How do the drawers
work?
The drawers glide open on full extension metal and ball
bearing drawer slides. The drawer slides are rated to hold about 75 pounds
per pair and a drawer full of CDs weighs about 35-40 pounds. Full
extension drawer slides also make it possible for you to access the CDs in
the back of the drawer as easily as the ones in the front. The cabinet
should not tip over if you have a drawer full of CDs and you fully extend
it. However, to ensure stability we recommend you load the drawers evenly
so that even if you fully extend a loaded drawer there will be enough
weight in the other drawers to make absolutely sure that the cabinet
doesn't tip forward.
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9. How does the ALLSTOP storage system
work?
The ALLSTOP STORAGE SYSTEM is a multi format Storage
system utilizing a velcro® lined drawer bottom and triangular shaped
stops. The entire drawer bottom is lined with a very low pile velcro® type
material (the fuzzy side of velcro®). The Allstop is a triangular shaped
piece of molded plastic about 1 1/2 inches high by 2 1/2 inches long and
3/4 inch wide that has the prickly side of velcro® on the bottom. These
Allstops go behind or in front of your partial rows of formats to hold the
rows upright when opening and closing the drawers. The dividers are 1/2"
tubular plastic and run the depth of the drawer. These dividers can be
moved left to right to divide rows of any types of formats. As
you start to fill up the row, simply remove the Allstop altogether and
finish filling the row with formats.
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10. What about the
finish?
Our standard stained finish is a hand rubbed oil finish
in a Natural, Medium or Dark color. The stain we use has some natural
sealers in it and requires a periodic application of a lemon based
furniture polish to keep your CUBEs looking new. Our Natural is a clear
oil stain and makes the oak look a little yellowish-blond like natural oak
floors. Our Medium color is a medium walnut stain and is a mid-tone brown
(this is our most popular color). Our Dark finish is a dark walnut finish
and makes the grain very dark. Our Black finish is not thick like a piano
like finish, but rather a finish in which you can see the pattern of
the grain. First the CUBE is sealed, then painted black lacquer and
finished with a clear semi-gloss lacquer topcoat.
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11. Can I get a clear lacquer finish
for the Natural, Medium or Dark stain?
For an extra charge (see
Lacquer Finish option on product page ) we will be happy to apply a
lacquer finish to any stained CUBE, or CASTER BASE you
order.
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12. What is the back of the CUBE
like?
The standard back of the CUBE is a brown Masonite®-like
material and is for placement against a wall or another piece of
furniture.
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13. Can I have an oak back put on the
CUBE?
For an extra charge (see Oak Back option, place cursor on small picture under the
product you are viewing) we will be happy to put an oak back on your CUBE. This option
is necessary if you intend to place your CUBE where the back will be
seen.
14. I did not get a confirmation of my
order. Why?
The web site is setup so you should get two
E-mail’s—one from Lorentz Design
(a copy of your order which can be
printed for your records) and one from
Authorize.net verifying the
charge on your credit card. If you do not receive
these E-mails there
could be several reasons—1. Your E-mail considered it spam mail.
2.
There was a mistake in the E-mail address. 3. The order was declined.
If you are still having problems or any questions give Lorentz Design
a call at
1-800-933-0403 and we will check our data base to resolve the
issue.
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15. Can I pick up my Cube order?
If you would like to pick up your CUBE order, call Lorentz Design at
1-800-933-0403
or if you live in the Denver,CO area 303-294-0358 to
make arrangements. If you have ordered online
we will credit your
credit card for shipping charges.
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16. Can I have my cube
customized?
Yes, we
will build custom cabinets but there are limitations to the sizes we can
ship via UPS
and there is no guarantee on shipping time. If you have
questions, please call Lorentz Design
at 1-800-933-0403 or send an E-mail.
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If your question has not been
answered,please send us an e-mail