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Ecommerce Blog - Fortune3

Why SEO Doesn’t Need to Be Complicated

fortune3-SEO-is-complicated-imageSEO? It’s so tough these days it’s nearly impossible to do without the help of an agency. You can do a fair amount of it on your own.

But, it’s really hard to do it all yourself. And boring. Not all SEO tasks¬†are fun. And many favor introverted personalities that like numbers, words, and software.

How complex¬†does SEO really have to be? The truth is it does not have to be too difficult. In comparison to other knowledge-based professions, you don’t need to make it overly challenging to do decently.

That doesn’t mean it’s not time-consuming though. And it doesn’t mean you won’t run into snags and baffling problems from time-to-time.

But it doesn’t need to be complex. SEO can be simple. Here’s what to do to make sure you stay on track and don’t anger Google:

1. On-Page Optimization

This is easy. Pick 1-3 focus keywords for your page. Mention your most desired one in the title. Make sure the others appear at least once on your page.

Include synonyms and variations of the terms you want to rank for. But above all, make sure you write naturally.

A good way to do this is to write your page first. Then, go back and add the keywords. Include your most desired keyword in your URL too.

2. Regular Content

This needs to be your focus, as you know. To get attention and traction, you must write new and different content, or stuff that’s much more useful than anything like it.

And you have to promote. Content’s so bloated these days that it’s hard to find the really good stuff.

3. On-and-Off Page Links

Off-page links are still the strongest ranking factor for your content. This may diminish in importance in the future. But for now and the foreseeable future, they’ll carry a lot of power in how you rank.

Your on-site links carry a lot of weight too. Link to the most useful content on your blog. And link to other pages you want to rank highly (in nonchalant ways).

4. Be the Most Useful Source in Solving Your Market’s Problem

Your market has a problem that keeps them up at night. And they have other problems you can solve too.

To earn and keep their attention, make sure you solve their problem better than anyone else. Or, solve their problem in a unique way.

However you do that, you must compare yourself to other websites and businesses that solve the same problem you do. Watch them every day. And you must solve the problem even better than they do.

…Or, you’ll lost market share. The best solution gets the most word-of-mouth online.

When you get right down to it, today’s SEO really is this simple. But it ain’t easy. Focus on those things, though, and you’ll do just fine.

Posted in Ecommerce Essentials & Tips, Online Marketing Strategies, SEO for eCommerce

How to Get More Repeat Customers with Amazing Service

fortune3-bowing-customer-service-imageYou have two ways you can do business online:

1. Put up barriers so it’s hard for customers to get what they want and you get more money now

2. Make customer service easy so you get more long-term sales by building relationships with your customers

Most businesses do the first thing. That’s been my experience, anyway. Most of them aren’t don’t offer what I’d call “bad” customer service. But it’s nothing special. And it’s clear you’re just another purchase to them.

For example, I recently decided to switch from my cable company to a satellite TV company. The cable company sent a digital box to my house, took away 2/3 of the channels, and then claimed our neighbor fraudulently spliced into our cables and that we should never have been getting those channels for the past couple years!

Now it’s a rare business that does things that bad. But most don’t go out of their way to provide an unforgettable experience.

1. What Can You Do to Stand Out?

At a jewelry brick-and-mortar, my wife, who just had surgery to repair her ACL, had two employees who opened the doors for her. That’s the only business where we’ve experienced that.

Online…what’s the standard experience? Go to a website. Maybe get a live chat operator hassling you with questions nearly immediately.

How could you personalize the experience? Maybe use a cookie so your users see the items they recently looked at, and related ones, right away?

What about a website that loads super-fast?

2. How Customer-Friendly is Your Return Policy?

Now, if you’re really all about customer service, take back your returns always, only asking why so you can understand what’s not good about the product.

Consider Nordstrom, for example. At their location in Fairbanks, Alaska, a customer slammed down two snow tires they wanted a refund for. They were valued at a total of $145. So, that’s a decent-size return. Except, the problem was that Nordstrom sells upscale clothing, and has never sold auto parts ever.

Well, the associate there decided to accept the return!

You can’t do that with every customer. But doing amazing things like that on occasion makes customers feel secure that you’re on their side. And they like to shop at stores like that.

3. Forget about What’s in it For You

Yes, you need to make money. But, today’s customer has so many options. And they can quickly and easily compare any product.

So now, you can be of best service to them by helping them find what they want at the price they want. Be okay with telling them,”Oh yeah, we don’t sell that product at that price. You can go to [other company’s website] to get products in that range.” However, our products [and then describe the benefits of your products that customers can get only at your store].

Then, let them make up their mind. Not only will you get more of the customers you want, but your no-pressure approach will attract many more customers used to getting hassled for their money at other stores.

Customer service? It’s the one thing most companies don’t get and that you can always beat them on. And it works in every type of market – both up and down.

Never forget it!

Posted in Ecommerce Essentials & Tips, Online Marketing Strategies

How to Make Your Content Stand Out in 2016 (And Beyond)

fortune3-new-and-different-content-marketing.Ever heard the term “content saturation?” I’m not sure if he coined the phrase or not, but Marcus Sheridan of The Sales Lion was who I first heard it from.

As you might have noticed, when you Google almost any topic, there’s more sources on it than you could ever read. And that’s where the term “content saturation” comes in.

It means just like you think: on any subject, you can get more content than you ever would need on it.

And if you’re using content marketing to promote your blog, it means that it’s now more difficult than ever to write content that stands out and attracts attention.

While it is challenging, it’s not nearly as hard as you think. And it’s far from impossible. Here’s what you can do in 2016 and beyond to make yours stand out:

1. Write Something “New” and “Different”

This one takes some time because you have to know what’s available on your subject in your niche. You have to know what’s really knocking it out of the park. And you have to know what most businesses do.

Fortunately, a tool like Buzzsumo speeds up this process. They have a free search, which scours the entire web for the posts with the most social shares on the keyword you search on. You can also use their free demo to get their full search options.

Those posts you find are your top competition. Now, it’s up to you to top those. If you want a lot of attention, you’ll have to get posted on a guest blog. It’s incredibly difficult to publish only on your own blog and grow it.

2. Do The Same Thing As Your Competition, But Make Your Content Much More Useful

If you’re not an original thinker, or you’re afraid of risk, you don’t have to write new and different ideas for your niche.

Instead, you can simply do what your competition does…except go much farther into depth. Did they write a 3,000-word blog post?

Great, go 4,000 words, create your own graphics, and a video or two. It could take 20-40 hours to write your guest blog post.

But don’t worry because the revenue and traffic you generate over the long-term will be well worth it.

3. Keep An Editorial Calendar

As you research content ideas, you will think of ones that simply knock it out of the park. Write them all down in a spreadsheet. You don’t want to lose any.

You may not even use most of them. But eventually, you will find a few that stand far and above the rest.¬†Your editorial calendar is a “secret weapon” that helps you create unique content ideas that get attention.

Is it easy to create content that stands out? No. Is it simple? Yes. With enough dedication, you can do it.

 

Posted in Ecommerce Essentials & Tips, Online Marketing Strategies, SEO for eCommerce

How to Successfully Deal with…Being Successful

fortune3-successful-e-commerce-business-imageSome e-commerce sites hit nearly instantaneous success. That’s rare. For most, that doesn’t happen. In the vast majority of cases, you spend years before you really hit your stride and sales start coming almost with no effort.

The strange thing about being successful is it drives your emotions all over the place. You’d think it would be great. And it certainly can be.

But it is a new experience (in most cases anyway). And that means it’s going to take some time for your mind to get used to it.

So if you can see success coming your way, or if you’re already in the middle of it, keep these things in mind:

1. You Might React By Feeling Like You Don’t Deserve It

For many, and especially for online business owners, it’s a common reaction to go emotionally way too low. You feel guilty and ashamed for succeeding. You feel like people are paying you too much money for what you do.

It’s common. Just talk to other e-commerce owners and you’ll hear many say the same thing. Just let it go. You’ve been working hard for a long time. And now, view it as your customers rewarding you for giving them exactly what they want.

2. You Might Start to Think You’re The Center of the Universe

This is the opposite of going way too low. Instead, you go way too high mentally. You start to think you know it all. You think you know how to do everything…including things outside of your business you’ve never done before. You think you “have it all.”

It’s another common reaction to let go of. You’ll become blind to future business pitfalls, traps, and snares. And one of those could trip you up.

3. The Solution: Gratitude

Being humble doesn’t mean you keep all your accomplishments to yourself and downplay them like they were “nothing.” Instead, humility means discussing the accomplishments you’ve made with gratitude, and giving your thanks to those who’ve helped you get there. That includes your customers.

4. Prepare to Say “No” A Lot

Success brings with it a new set of challenges, ones you haven’t deal with before. Long-lost “friends” and family members may crawl out of the woodwork and expect you to do something for them since you’ve become so successful.

Since random people may now know your name, your e-mail inbox may get flooded with “offers” and “opportunities.” You’re going to need a network of people you can trust to fall back on.

At this point, “emotional intelligence” and people skills become more important to you than ever. Some will have your best interests in mind. Most will not. Learning to distinguish who’s who will be key to your continued success.

Material success is nice to have. You just have to remember that it comes with a new set of challenges that require you to develop new skills to manage.

Most of all, be grateful and enjoy it!

 

Posted in Ecommerce Essentials & Tips

5 Top Tools You Can Use to Build Your E-Commerce Business

fortune3-digital-marketing-tools-imageI’m sure you’ve seen about half a million of these posts. Personally, they annoy the living heck out of me. I get angry when I see titles like these.

Because I don’t need another 150 tools to grow my e-commerce business! Do you? I need 6-10 that actually save me time, do things I need, and drive my business forward.

How about you? Are you with me?

Awesome! Check out some of the top tools I use and recommend:

1. Your Mind – Good or Bad for Everything, Depending on How You Use It

Okay, so a bit of a hit-ya-in-the-face on this one. Why do I say it? Because, no tool’s going to save your business or run it for you. It’s only as good as the person using it – you.

So to make any of these tools really save you time or increase your effectiveness, your mind needs to be sharp at all times. Take care of it, and you’ll run an awesome e-commerce business.

2. Buffer – Social Media Scheduling Automation

Social media’s a major timesuck. It’s hard to get real value out of it in limited time. Buffer’s cheap (starting at just $10 per month), and you can automate all sorts of posts to your social media profiles with it.

It’s a huge time- saver. You get some basic analytics too. So for what you pay, a solid value.

2. Zapier – Complex Workflow Automation

For a long time, I had no clue what in the heck Zapier was or what it did. Now that my own service-based business is getting more complex, I see the value. Zapier helps you manage all the tools you have and automates processes that you frequently use.

In fact, it even suggests automation processes to use based on the apps you connect and things you do. It’s a nice time-saver because digital marketing quickly becomes a massive time-drain if you don’t keep it under wraps.

3. Buzzsumo Chrome Extension

As you research content and your competitors, you may not know the number of social shares a particular piece gets. Buzzsumo’s Chrome extension tells you.

With a reasonable¬†cost of “free,” it comes at the right price.

4. Visual Website Optimizer – A/B Testing Software

Got lots of traffic, but not making the sales you want? Visual website optimizer’s your solution. Eventually, you need to A/B test the living heck out of everything on your website to learn more about your customers and how they act.

VWO comes with a free 30-day trial. And currently, their software starts at $49 per month.

5. Moz – Organic SEO Tracking

Is any digital marketing post complete without Moz?  Mark my words: SEO will never, ever go away. Ever. Moz does a great job of keeping up with it and actually focusing on what users want, not search engines. So make sure you have Moz in your arsenal.

So, those are my top 5 recommendations. Which caught your attention most? Do you have any recommendations on tools you like?

 

Posted in Ecommerce Essentials & Tips, Online Marketing Strategies

3 E-Commerce Customer Service Mistakes You Need to Avoid at All Costs

angry-shocked-customer-imageYou know what they say about service, right? “The customer’s always right.”

Well, not always, but most of the time they are. But, one of your top jobs, at least if you want to stay in business for any length of time, is to keep your customers happy. Make ’em angry, and they’re guaranteed to leave sooner or later. And they might take a number of their friends and family members with them.

Ouch! That’s a big dent in the business of any small e-commerce company. Fortunately, you don’t have to experience nearly any unhappy customers if you don’t want to.

Watch out for these common customer service mistakes, and consider the alternate suggestion to them instead:

1. Avoid Justifying or Minimizing Your Behavior

Whatever you did that the customer’s not happy with, don’t respond with, “Well, that happened because…” As soon as you go down that road, you’re justifying or minimizing your own actions. Your customer’s anger will only increase.

Instead, start with acknowledging your customer’s issue, even if it isn’t valid. Say, “I’m sorry this happened. That sounds frustrating.”

That builds bridges and keeps the peace. It sets the foundation for a successful resolution that makes you and the customer happy.

2. In General, Resolve the Issue for the Customer If You’re a Small Company

What if you’re the e-commerce company with just a small handful of customers? Can you afford to keep giving refunds and occasional free merchandise?

The simple solution: keep a log of all your interactions with customers. When you identify the ones that are abusing you, set a boundary and tell them, “I’m sorry. We did this for you once already. That’s all we can do.”

Because, abusive customers, once they think they can keep getting their way, may continue that pattern. And no business has 100% happy customers all the time.

3. Not Offering All Methods of Contact

Yeah, it’s easy to ignore the phones because a lot of people don’t like to use them anymore. Millenials are starting to become adults. Pretty soon, they’ll be middle-age and have great power as both consumers and business decision makers. For the most part, they don’t like to pick up the phone.

But many people still do. And honestly, because the phone is a more powerful form of interpersonal contact than e-mail, it can be an awesome way of building long-term relationships with customers.

So, make sure your customers can call you, at least during certain hours of the day. Post those hours. And return calls as fast as you can to make an even better impression.

Basic, but most businesses don’t do it. So it can be a huge competitive advantage for you.

And the same goes for most of these customer service mistakes. They aren’t overly hard to do. But most businesses ignore the damage they cause to themselves and their customers. So, implement them at your company today…and watch the word about your customer service spread far and wide.

Posted in Ecommerce Essentials & Tips, How To, Online Marketing Strategies

How to Get Qualified Traffic on the Web

fortune3-getting-qualified-traffic-imageWhile it’s much easier to open an e-commerce store than it is to open a physical one, running a successful e-commerce store is not easy at all.

One of the hardest parts is getting the right kind of traffic to your website. Getting just any old traffic is not super-hard, and it’s fairly possible to do almost immediately.

But, you don’t want just any old hit you can get to your website. Remember, people are behind all those numbers you see in your analytics. So, you want to make sure that if you sell women’s sports bras, you get women to your website interested in staying active.

Let’s take a hypothetical audience: young and middle-age tech nerds. How would you attract them to your website and keep them there?

Here’s an example of some ideas:

1. Getting Active on Reddit

Reddit’s often called “The Gateway to the Internet.” For many audiences, but especially for males 25-40 interested in technology, it’s a great place to be active. I’d find questions they were asking related to my products and services, and would give insightful answers to those.

Never, under any circumstance, make an overt sales pitch. Simply include a useful link to your website in your answer.

2. Answer Questions on Hardware Tech Support Forums

The Internet’s loaded with these. Again, I’d follow the same strategy as I would with Reddit. Forum traffic is high-quality and makes for good long-term customers because people that join forums are highly interested in the topic.

Internet newbies and casual people don’t use forums as much.

3. Create an E-mail List

Nothing sells better than e-mail lists. So, do whatever you can to build yours. In fact, the ROI over the long-term is something like 3800%, or $38 for every $1 spent, according to the Direct Marketing Association.

Wow! That’s incredible. Personally, it’s my opinion that no matter who you are or what business you have, you must use an e-mail list in digital marketing in 2016 and beyond.

4. Add Retargeting to Your Marketing Mix

Retargeting ads are 70% more likely to convert, according to statistics from TrueShip. And the same source says 46% of surveyed marketers believe retargeting gets underused.

So, not only are you going where your competitors aren’t, but you’re getting a pretty darn good ROI out of it too.

If you look at that strategy, you have a nice way to drive short-term traffic by being an expert and helpful resource in forums. And, you have a long-term method to keep your customers coming back with your e-mail list and retargeting ads.

It’s a nice little marketing system that can reap big rewards if you stay consistent at it.

Posted in Ecommerce Essentials & Tips, Online Marketing Strategies

6 Top Sources of Funding in 2016

fortune3-funding-sources-imageNeed money to grow your business?

In 2016, it’s easier to get and more abundant in supply than ever before. And more options are coming available because of the web.

So what can you do in 2016? Here’s some options:

1. Hit Up Family Members

There’s a lot of risk in this decision. Your family members have to understand you could lose all their money and not have the ability to pay it back fast.

You could also have relationships irreparably ruined. If you have no other options, the risk may be one worth taking.

2. Traditional Bank Loan

For many new e-commerce businesses, bank loans are out of reach. Banks want to be relatively confident they’ll get all their money back. And they want businesses likely to grow and¬†have more capital needs.

However, their requirements are often so strict that actually getting money is very difficult for businesses without a track record of success.

3. Short-Term Capital Financing

Because of the difficulty of accessing bank financing, a new niche that serves short-term capital needs is arising. The pro of this is that they make getting the capital you need easier. They won’t ask for collateral. Your credit history will be considered, but won’t be a huge deal. And you can usually use the money however you want.

However, as you can guess, it does come at a cost. You’ll pay a higher interest rate. Since they don’t investigate you as much as banks, your idea may not be as bulletproof as you think it is.

But all in all, it’s not a bad source of capital.

4. Crowdfunding

You know about this niche. The pro is that you only pay some fees on the money you raise, and that’s it. You don’t have to pay it back.

However, the hard part is getting your idea funded. It seems easy at first, but just a small percentage of ideas actually get the funding they want. And you can’t get as large of amounts of money.

5. Equity Crowdfunding

This one’s been sprouting up in the past several months. Basically, your small business works similar to a stock. You sell shares of your company to small-time investors.

The biggest con is you’re losing ownership and control of your company. And you also may have to work harder to manage investor expectations, which may not be as sophisticated as those of VCs. There’s also lots of legal issues raised in the whole process, which could cost you time and money.

However, you don’t have to please venture capitalists, which is a pitfall if you would raise larger amounts of money on Wall Street. And you can get the money fairly quickly.

6. Sweat Equity

Finally, if you don’t like the cons all those sources offer, you can always put in your own hard work. You have fewer people to please and greater control. But, you will make more mistakes on your own and it will take you longer to hit that “sweet spot” where success comes with ease.

Ultimately, it’s up to you to decide what route to go. But now, at least you have information that helps you make the best decision for your situation.

Posted in Ecommerce Essentials & Tips

What Kind of “Entrepreneur” Are You?

fortune3-busy-successful-entrepreneur-imageWhen most people hear the word “entrepreneur,” they think of someone rich and famous, who seems nearly flawless in their ability to make decisions. Steve Jobs, Bill Gates, Walt Disney, Mark Cuban, and even Oprah Winfrey may come to mind.

But, you don’t have to live up to their extreme levels of success to be considered a “successful” entrepreneur. What you really have to do is come up with your own definition, and live up to that.

Here’s some different kinds of entrepreneur you might choose to be:

1. Solopreneur

You want your business just to be you. You might have a few contractors or VAs offering you support to relieve you of boring, menial tasks or others outside your knowledge. But for the most part, you want to work by yourself.

You don’t like dealing with all the stress of managing employees. You don’t need lots of money to be happy. You just like to do your own thing and be helpful to others. And that’s it.

2. Lifestyle

You have a certain lifestyle you want to support. This could be pretty simple, or you might want to be more ostentatious. Maybe you want to be able to go on vacation for a month twice a year.

Or, maybe you just want to own a home and work 20 hours per week, while making the equivalent of two full-time incomes so your spouse doesn’t have to work.

Absolutely nothing wrong with being a lifestyle entrepreneur. It’s up to you how you want to do it.

3. Renegade/Trend-Setter

You just don’t like the conventional. It’s important to you to be in the limelight. You want to be the person or company who took on a huge challenge and won.

As a result, consumers want different things, or businesses in your industry now look at things in a different way.

4. Problem-Solver

Something really irks you. Maybe you don’t like how much a service costs. Or, maybe the big guys in your industry are ruthless and offer poor-quality products and service.

Or, maybe consumers are just irritated because they know they should be able to do something without so much hassle.

You love to provide a solution that helps people or businesses, or both.

5. Superstar

Here we’re talking about the big names. You want to be the Gary Vaynerchuk, the one who always has the light shining on them. You want big money, and all the big cool things it buys.

You’ll have to judge which style is right for you, and the ethics behind each. For now, those are some types of entrepreneur you can be, and what each might be like.

Posted in Ecommerce Essentials & Tips

How Can You Disrupt Your Industry?

Consumers buy from businesses they know, like, and trust. But they also do business with companies that do things in a “new” and “different” way.

This is a proven fact. Any marketer worth their salt will tell you this.

For example, would you rather go to a grocery store and get a “doughnut,” or would you rather pay a little more for one of these from Voodoo Doughnuts:

voodoo-doughnuts-disruptive-marketing-image

Mmmmmm…can’t you just taste one of them now? Even if you can’t, aren’t they just cool to look at, and maybe a little more worth a try than the same old thing?

By the way, the company’s located in Portland, Oregon. So if you live in the area and love your sweets like I do, it’s definitely worth your time and money.

That’s a prime example of disruptive marketing at its finest. It may be an offline example, but the same concept certainly works online.

And while you don’t have to be “disruptive” to succeed, it certainly makes your success a lot easier and certain. And it could drive your sales through the roof too.

Examples of Disruptive Product-Driven Businesses

Voodoo Doughnuts is a great, but far from the only, example of a disruptive small business. Take a look at a few others, and what makes them so different, to inspire your thinking:

1. Bumble Bee Linens

The products this company makes are achievable. They sell high-quality wedding linens, and now for other occasions too (like the birth of your child).

The linens can be customized with a message to your loved one.

Highly disruptive in that industry.

2. The Eggxer

This interesting product scrambles an egg inside its shell into a golden egg in just 15 seconds. The inventor’s child didn’t like egg yolks. So he got them to eat the eggs, along with the yolk, using this simple invention.

Talk about a creative, and possibly disruptive, idea!

3. Damn Heels

Ladies – don’t like wearing high-heels? Or, tired of wearing them all day long and need to slip into something more comfortable?

These shoes have the beautiful appearance of heels, without putting all the stress on your foot and ankle.

Nice!

4. nPowerPEG

Do you, or do one or more of your family members run around like a maniac all day long? Sometimes, they might notice their smartphone suddenly has almost no charge.

That’s where the nPowerPEG comes in. It harnesses the kinetic energy your body creates by moving around all day. Then, it places that energy on a battery. And, you can use that battery to charge up devices that don’t require a lot of energy charge – smartphones, for example. You won’t be charging your car though!

So, those are examples of disruptive products. Think about your skills and interests. Then, consider how you can use those to build a product that solves a problem in a unique way.

At it’s simplest, that’s all business is.

Have fun!

 

Posted in Ecommerce Essentials & Tips, Online Marketing Strategies