Yes, your personal information is securely stored in our
Ecommerce database with the same SSL 128-bit encryption. You have the
option to make this information available for future orders when logging
in, so that you do not have to type it again when you come back and shop
from us.
Credit cards are charged at the time of the order, before the
order is shipped out. You will receive notification by e-mail if the
payment was approved.
5.
You can check on the status of your order by clicking on
Order
Status or by clicking on the link on
your order confirmation e-mail to review your
order.
6.
If a tracking number is assigned to your order, you can track
the order by logging in to the Order Status and
reviewing your order.
7.
If you forgot your password, you can retrieve it by clicking on
the Forgot Password link on the Order Status page or
during the checkout process while placing a new
order.
8.
Our return policy is available on the Terms of Sale agreement. For biosecurity reasons, some items
are not returnable. This is indicated in the product category and/or
description.
9.
There are various ways of finding a product. You can browse our
online store through categories by clicking on the main menu button links
to find what you are looking for, you can also click on 'Search' and type
a search term related to what you are looking for and all corresponding
results will be displayed.
10.
There are links and buttons on the site to get you where you
want to go. Products are available from the main menu and under the
"Products" button link, you can also view informational web pages that we
have set up so you can get some information on our company and our
products.
11.
Information about our
company is available on the About Us
page.
12.
Our contact information is provided on our
Contact
Page.
13.
International Shipping Now Available!
We have partnered with Bongo International to
service our customers Worldwide!
Bongo International provides our customers with
their very own US address. Once you have a US address, you will be able to
make purchases with us as well as other US based online retailers. Bongo
receives your purchases and logs them into their online system which you
can use to view your items and consolidate them with multiple
orders.
International customers can save up to 82% off
typical international shipping rates by following these four easy
steps:
Register with Bongo and receive a U.S. shipping
address.
Enter
the Bongo address as both your billing and shipping
address.
Use
the credit card that you have on file with Bongo as the payment
method.
Once
the order arrives at Bongo, log into your account to forward to your
country.
If you have any questions, please feel free to
contact Bongo through live chat or by e-mail. They will be glad to assist you.
